*AVOID THIS GARAGE** after over 10 years going here buying numerous cars and recommending to wife/ parents/ friend and sister in-law (who all purchased Skoda) i'm very disappointed in the garage. If the staff are all the same I would avoid this garage and go somewhere else. I have had cars serviced here for years, as have my family.
however now I have a problem of rust on the tailgate, it appears my rust warranty has been invalidated by them not doing the service properly.
Their website / sales literature all say if you get your car serviced here they do all bodywork checks, the job sheets all have the bodywork checks ticked to say they have been done, however they did not do them! Because they did not update the skoda warranty body work check this has now invilidated the warranty. I have contacted skoda and they say the garage is at fault as they have not done the check, the garage refuses to take any responsibility. I'm now stuck with the garage saying they are not doing anything and skoda saying they are not doing anything but are continually asking this garage to sort it. No progress since Sept last year. If you had your car serviced here in year 2, then be warned in year 4 (ish) on variable servicing your warranty is toast if they did not do this bodywork check, and more importantly update skoda service site to say they have. Basically a body work check MUST be done by end of year 3, and a full service here does not always mean they did it.
I'm now pretty much stuffed and reside to the fact I either take them to the small claims courts, hang on for more months or delay tactics, needless to say I will never buy another car from this branch and neither will my family. The fact that both octavia estates I've had have both rusted on the tailgate I'm voting with my wallet and ditching skoda next time.
p.s While I was reading a few other people comments on other sites, this "body check" issue is not unique to me, I dont know where they got their car serviced (here?) but they had the same issue of the garage not updating the skoda service site and invalidating their warranty.