I bought my Octavia VRS from them in 2005.
From the off the car had the occasional starting problem. We informed Clock Garage about this when the car was under warranty. Whilst under warranty the car went back to the garage for a Lamda sensor change. The mechanic said he expected that the problem might go away afterwards... it never did... although its never been more than a minor irritation, we did, however, ask them to make a note of the problem to put with the cars records for future reference. i.e. it's always been there, and should be fixed under warranty. Just recently this problem has got worse, and now the immobiliser light is coming on... so it's obviously been this culprits fault from day one.
Phoned up customer service and have just had (another) arguement with them. They are trying to worm out of honouring the claim and the woman on reception (Jill) is arrogant, calls you a liar and is basically totally unpleasant.
When we bought the car it was an ex demonstrator. It was only after we'd bought it that we noticed a mark on the paint on the tailgate door. We took it in to have it fixed under warranty and where told to take it to the VAG bodyshop on Pride Park.
1) The tailgate VRS stickers had been put back on the wrong side after the numpty respraying it took a 'before' picture, then manage to reverse the image in his phone. The nob obviously cant read.
2) We had to wait another week to have this sorted out.
3) the bodyshop then told us that the car had been in an accident and resprayed!!!! Something Clock Garage NEVER informed us about when we purchased it.
They weren't even going to do the respray under warranty, and we had to go down there to get photos of the faulty paint taken! I live 15 miles away. Thats a 30 mile round trip that I wasnt reimbursed for in petrol.
Since buying the car I have spent £0000's in servicing with them but I will NEVER EVER spend another penny with this outfit.
Blidworth Skoda is probably just as close to me, so I'll be going there from now on.
CLOCK GARAGE, highly unrecommended.