NMZ

Hi JeremyGi, did this get resolved by the dealer during the service? I’ve just had both these errors pop up recently.

Thank you silver1011 and shyVRS245 for your responses. Apologies, I should have mentioned it earlier - the car wasn't new when I bought it in 2018. It was about 9 months old, an ex-demonstrator that I bought from a different main dealer. It had done about 6.5k miles at the time. I didn't realise that the service plans are 2 year service plans, not 2 services - it wasn't pointed out at the time and I didn't think of asking. However, it's something I have learnt so will remember in the future. I have only had 2 services done since I have owned it, both with the same local Skoda dealer so not sure how it can jump from 1st variable service in June 2019 (as stated on the service paperwork) to a 3rd fixed service in June 2020 (again, mentioned on their paperwork). Their previous reply felt like a fob-off to be honest so will ask again. Thanks again

Hi All I've got a service query for my Kodiaq Edition Tdi Scr 4x which I hope someone might be able to help me with. I bought the vehicle in Oct 2018 and as per my service plan, I have paid for a minor and a major service. The bear had a 1st variable service at 9.5k miles in June 2019 (Filterelem, cleaner, screw, Dust filter and 5l of long life oil) and a free visual health check. As per the paperwork, at this point, the local Skoda garage reset it to a fixed service plan due to 'service plan'. When I booked it in for the subsequent service in June 2020 at 13k miles, the Skoda garage has carried out a 3rd Fixed Service (oil, oil filter replacement + Inspection) and a free visual health check. Based on the materials listed on both invoices, I cannot see a major difference between these 2 services apart from a Dust filter on the 1st one. When I queried this with the garage, they have said a major service cannot be carried out until 60k miles or 6y whichever is earlier. As a result, they could not carry out the major service earlier as it would mess up the service schedule. And now, both my service plan services are complete with no major service undertaken as far as I understand it. So, 1. Is the garage correct to undertake this 3rd Fixed Service? On booking and while leaving the car with them I specifically mentioned 2nd service under the service plan 2. Have a missed out on a major service despite paying for one upfront? 3. Would it have been better to remain on a variable service plan back in 2019? I typically do 5-6k miles per year and less so given the last few months. Any advice on the above would be appreciated. Thanks NMZ