RichardLP

After I had my AX4 Charging Unit replaced I found it would only charge at the higher rate if I used Move & Fun to set the charge rate, NOT MySkoda.

Yes - using my own (not Skoda) single phase 32A Type 2 lead.

Most Skoda dealerships have 3-phase 22kW PodPoint chargers which will, when using the Skoda supplied (3-phase) cable, charge at 7.2 kW/h. The problem arises when using a wall box at home connected to a 240V single phase A.C. supply. The problem definitely lies with the car. Mine has been back for a number of software updates, including one specifically for the charging control system. The issue I had was that the MySkoda app and Move & Fun app were both trying to control the MAX charge rate in an incompatible manner. I have created a video below which demonstrates the problem. The solution in my case was to use only the Move & Fun app for controlling the charging rate, and I can now get the car to charge at 7 kW/h when using the charging plans (which Move & Fun confusingly terms 'Locations').

So at least one other person (DaveMac) has their car now charging at the higher rate. Skoda UK are asking the dealerships to jump through a number of hoops with regard to supplying them with data. Some dealerships are being more cooperative with these requests than others. Fortunately mine is one of the helpful ones who have bent over backwards to comply with Skoda UK's requests. It's rediculous that SKoda UK are behaving this way as the problem can be easily demonstrated as I have done so in my YouTube video of the problem:

I have been following this thread on the SpeakEV forum: https://www.speakev.com/threads/skoda-citigo-e-sel-charge-rate-on-domestic-charge-point.159035/page-2

I have had the 'AX4 Charge Control Unit' replaced today and the car is now charging at the higher rate.

As we don't seem to be getting anywhere I sent this email to Rod McLeod, who is the MD for Skoda UK: Dear Mr. McLeod, I am writing to you concerning a manufacturing defect with the CITIGOe iV electric vehicle. I initially raised this problem with Customer Services in October 2020 (ref: SD2384576X), but they have been unable to correct the fault. The car as supplied is supposed to be capable of charging at 7.2 kW/h from a domestic home wall box charger (240V single phase). Despite sharing a common platform with the SEAT MII and VW e-UP, which can charge at 7.2kW/h, it can only achieve 3.6 kW/h. The fault is present on all SE and SEL models and a number of owners have made contact through the Speak EV forum to share their experience (Skoda Citigoe IV). Customer Services are requiring owners to contact the dealership to carry out the same tests over an over again, so I have put together a video which demonstrates the fault: In view of the length of time this has taken I am appealing to you directly to resolve this matter. Here is his reply: Dear Mr P, Thank you for your e-mail to Rod McLeod regarding your recent experience. Rod has read your e-mail and has asked me to ensure that his Customer Resolutions Team manage your concerns on his behalf. We are sorry to hear about your concerns and I would like to assure you that at ŠKODA UK, we take our customer experience seriously. I have therefore asked the Customer Resolution Team to treat this as a priority and they will be in touch with you shortly with a view to assisting you. In the meantime please let me know if there is anything further I can assist you with. Kind regards, PA to Rod McLeod, Director of ŠKODA ŠKODA UK, Yeomans Drive, Blakelands, Milton Keynes, MK14 5AN

I asked Skoda for an update and received the following reply: Thank you for your email. Please accept my apologies for the delay in my response. We are still in the process of carrying out investigations, as things stand we have been unable to identify any faults with the CITIGOe iV software or the 32 AMP charge cables. Our technical team are working hard to identify your concerns and the potential cause before being able to subsequently provide a resolution. Once I am able to provide a further update I will be in contact right away. Thank you for your patience. Kind regards Brandon Lyons Customer Relations Manager ŠKODA UK | Selectapost 34 | Sheffield | S97 3FA Tel: 0333 0037504

It appears that the CITIGOe iV was never intended for volume production - it's just a 'compliance' model with sufficient numbers built to meet emission regulations. No wonder then that Skoda take so little interest in rectifying this problem.

I don't know of anyone. There has been a thread on the Speakev.com forum, but although a SEAT Mii owner has reported success, Citigo iV owners have yet to get this sorted by Skoda. My vehicle is currently at the dealership for a fix. If they cannot do it there they have said it will be transported to Skoda at Milton Keynes to resolve. https://www.speakev.com/threads/skoda-citigoe-iv.147669/page-12

Hello Benny, I paid for 2 years servicing up front and subsequently received the following email from my Skoda Dealer (Carrs, Cornwall) I hope you are well and enjoying you new electric CITIGO? I hopefully have some good news for you. We have received confirmation from SKODA that they only need to be serviced every 2 years or 20000 miles. This means the brochure is incorrect, showing the price of £312 for 2 years worth of servicing, which you have paid. The correct price is £240, this means we owe you a refund of £72.

Same here.

Several owners have contacted Skoda to try and resolve the charging issue without success. I've noticed my radio sometimes starts with Absolute Radio, but I use the SDL National multiplex a lot. There are some hacks for changing the default A/C setting, but I won't be tempted while it's still under warranty.

No - they've had 3 tries now with no effect. I have raised the matter with Skoda UK and got the following reply: Dear Thank you for your email. I apologise that this has seemingly not resolved the charging issue for you. I will contact my colleague who has specialised in this recall to find out why this may be before coming back to you with a response. Thank you for your patience with regards to this matter. Kind regards Andrew Racklyeft Customer Relations Manager 01137334513 ŠKODA UK | Selectapost 34 | Sheffield | S97 3FA Tel: 0333 0037504 [email protected] | www.skoda.co.uk | www.skoda-auto.com

My PoPoint Solo home charger with tethered cable is fully rated for 7.2 kW/h charging, but it still only charges at 3.6, so Skoda are investigating why the upgrade appears not to have worked.