RichardLP

I found this document which spells out which Skoda models are affected.

If you are comfortable using 3rd party apps, then this video may help. I think it should also apply to the CITIGOe-iV:

I couldn't find a manual or instructions anywhere, but I did find some useful information on a VW UP owner's club site here: https://www.upownersclub.co.uk/threads/new-owner-confused-by-maps-more.17026/?utm_source=chatgpt.com My Podpoint Solo home charger isn't very sophisticated and it still has my car as a CITIGOe-iV. There doesn't appear to be an issue when using Maps + More By default temperature, are you referring to the 22C that is displayed on the car's screen on start up?

Some people have reported success by going +- 1 from the figure in kms. Didn't work in my case, but worth a try?

I am using the VW Maps + More app which works fine on the CITIGOe-iV. The Skoda equivalent, Move & Fun, was discontinued at the beginning of the year. This app uses Bluetooth, so the problem of connecting to the MySkoda app is removed. Maps + More enables scheduled charging for both time and charge end state (I charge to 80% most of the time) and gives control over the charging current (which I leave at 32A).

What Are MOD1 and MOD2?MOD stands for “Mobile Online Dienste” (German for mobile online services)—essentially the connectivity hardware/software versions fitted to Škoda vehicles. According to Škoda's official communications, these refer to generations of the connected services infrastructure used in their cars Škoda Auto. Key Details from Škoda:Škoda groups vehicles by their MOD generation: MOD1, MOD2, later followed by MOD3 (and presumably MOD4). These classifications define the capabilities and limitations of the car’s connected systems Škoda Auto. MOD1 and MOD2 vehicles: Will lose access to most Škoda Connect services after the impending 2G/3G network shutdown in Europe, because their hardware cannot be updated to support LTE/5G Škoda Auto. Exception: MOD2 may still support Infotainment Online, but Emergency Call (eCall) will not be functional for MOD2 (and MOD1 already lacked compatibility) once networks are phased out Škoda Auto. The network phase-out timeline: Certain countries (e.g., Switzerland, Sweden, Iceland) will start shutting down 2G/3G on 1 January 2026. The rest of Europe follows between 2029 and later years Škoda AutoŠkoda Ireland. Summary TableMOD Generation Škoda Connect Service Support After 2G/3G Shutdown MOD1 All connected features—including Infotainment, Emergency Call—will be unavailable MOD2 Infotainment Online might still work, but Emergency Call will not MOD3+ These generations are planned to receive over-the-air or dealer-based updates to continue supporting services post-network shutdown Škoda Auto In ContextThese MOD classifications are not car models. Instead, they indicate what generation of connectivity system your Škoda has, which affects: Whether Škoda Connect features (like Vehicle Status, Parking Position, Breakdown Call, etc.) will continue working after 2G/3G decommissioning. Your ability to access Infotainment Online and Emergency Call. If you know your car’s manufacturing date, you can check with your Škoda dealer or your vehicle’s documentation to identify whether it’s MOD1, MOD2, or a newer generation—this will determine which connectivity features remain available after the network shutdown.

I have been unable to connect my CITIGOe-iV to the MySkoda app since 6 August. When I contacted support they suggested creating a second account, but when I did so I was unable to complete the activation process (tricky at the best of times) when it came to entering the mileage (or kms?). I eventually received this from support: “We would like to inform you that the issue you are experiencing is related to your vehicle, which affects all remote services for MOD1 and MOD2 vehicles. Please rest assured that we are actively working on finding a solution. We extend our sincere apologies for any inconvenience this matter may have caused you.” Are other Skoda owners affected and what are MOD1/MOD2 vehicles?

After I had my AX4 Charging Unit replaced I found it would only charge at the higher rate if I used Move & Fun to set the charge rate, NOT MySkoda.

Yes - using my own (not Skoda) single phase 32A Type 2 lead.

Most Skoda dealerships have 3-phase 22kW PodPoint chargers which will, when using the Skoda supplied (3-phase) cable, charge at 7.2 kW/h. The problem arises when using a wall box at home connected to a 240V single phase A.C. supply. The problem definitely lies with the car. Mine has been back for a number of software updates, including one specifically for the charging control system. The issue I had was that the MySkoda app and Move & Fun app were both trying to control the MAX charge rate in an incompatible manner. I have created a video below which demonstrates the problem. The solution in my case was to use only the Move & Fun app for controlling the charging rate, and I can now get the car to charge at 7 kW/h when using the charging plans (which Move & Fun confusingly terms 'Locations').

So at least one other person (DaveMac) has their car now charging at the higher rate. Skoda UK are asking the dealerships to jump through a number of hoops with regard to supplying them with data. Some dealerships are being more cooperative with these requests than others. Fortunately mine is one of the helpful ones who have bent over backwards to comply with Skoda UK's requests. It's rediculous that SKoda UK are behaving this way as the problem can be easily demonstrated as I have done so in my YouTube video of the problem:

I have been following this thread on the SpeakEV forum: https://www.speakev.com/threads/skoda-citigo-e-sel-charge-rate-on-domestic-charge-point.159035/page-2

I have had the 'AX4 Charge Control Unit' replaced today and the car is now charging at the higher rate.

As we don't seem to be getting anywhere I sent this email to Rod McLeod, who is the MD for Skoda UK: Dear Mr. McLeod, I am writing to you concerning a manufacturing defect with the CITIGOe iV electric vehicle. I initially raised this problem with Customer Services in October 2020 (ref: SD2384576X), but they have been unable to correct the fault. The car as supplied is supposed to be capable of charging at 7.2 kW/h from a domestic home wall box charger (240V single phase). Despite sharing a common platform with the SEAT MII and VW e-UP, which can charge at 7.2kW/h, it can only achieve 3.6 kW/h. The fault is present on all SE and SEL models and a number of owners have made contact through the Speak EV forum to share their experience (Skoda Citigoe IV). Customer Services are requiring owners to contact the dealership to carry out the same tests over an over again, so I have put together a video which demonstrates the fault: In view of the length of time this has taken I am appealing to you directly to resolve this matter. Here is his reply: Dear Mr P, Thank you for your e-mail to Rod McLeod regarding your recent experience. Rod has read your e-mail and has asked me to ensure that his Customer Resolutions Team manage your concerns on his behalf. We are sorry to hear about your concerns and I would like to assure you that at ŠKODA UK, we take our customer experience seriously. I have therefore asked the Customer Resolution Team to treat this as a priority and they will be in touch with you shortly with a view to assisting you. In the meantime please let me know if there is anything further I can assist you with. Kind regards, PA to Rod McLeod, Director of ŠKODA ŠKODA UK, Yeomans Drive, Blakelands, Milton Keynes, MK14 5AN

I asked Skoda for an update and received the following reply: Thank you for your email. Please accept my apologies for the delay in my response. We are still in the process of carrying out investigations, as things stand we have been unable to identify any faults with the CITIGOe iV software or the 32 AMP charge cables. Our technical team are working hard to identify your concerns and the potential cause before being able to subsequently provide a resolution. Once I am able to provide a further update I will be in contact right away. Thank you for your patience. Kind regards Brandon Lyons Customer Relations Manager ŠKODA UK | Selectapost 34 | Sheffield | S97 3FA Tel: 0333 0037504