Bookham

The model is a 1.2 outdoor SE L DSG type designation YETI OUTD STY OTS81/1.2A7F Last serviced in August 24553 miles Extended warranty is with skoda- see attached copy- no mention of a courtesy car The car is with the Skoda main dealer from whom I bought it. It was a demo car with 3k on the clock. Thanks for your comments 35239_skoda_extended-warranty_dec19_nav_v1.pdf

Hi My ex demo 2017 Yeti is truly the best car I ever possessed. So easy to get into, great driving position, versatile luggage space to take stuff to the tip or the boat.. i could go on. It died on me three weeks ago. No gear engagement, but engine ran ok. Not the clutch I was told by my garage. After three days I get the news its the mechatronic. Anyone know what that does?? I know its £2200 worth of kit. Good news I got an extended Warranty. Bad news Skoda warranty have to check the garage has diagnosed the fault correctly,( ie could they find some other small component to settle the claim with, leaving me with the big bill??) Good news It usually takes a week to build the mechatronic unit specifically for my car once they get the authorisation to place the order. Bad news Skoda warranty people are working from home with no access to the Skoda intranet so every check has to be done manually...by email. Good news Skoda Customer relations are on the case. Bad news its costing me £150/week to hire a replacement car. Maybe by Christmas I'll get a decision? That's another grand. I would really like to know why Skoda don't trust their dealers to administer extended warranty claims but do trust them with new car claims.