RuslanK

Latest Update guys; 15/12/2020 - SKODA Reply Thank you for your email regarding our offer of goodwill. I thought it may be helpful to summarise the reason why we are unable to offer any additional warranty on goodwill work. [Now that the warranty has expired] the normal process is that this is a repair would need to be conducted at the customer’s cost. Despite this customer care is a number one priority for SKODA UK. As such the brand have offered 100% goodwill towards the cost of the parts and 50% contribution to the labour. Unfortunately because this offer goes above the strict legal position (i.e it represents goodwill) there is no standard warranty for such work and SKODA UK are unable to create a bespoke warranty for this process. However, rest assured nothing will impact your statutory rights in this regard. If you would like a warranty on the repair you can engage any SKODA retailer to perform such work who are able to offer the standard warranty where work and parts are paid in full. I am mindful this may come as a disappointment but I would nevertheless like to thank you for contacting SKODA UK. Kind regards Kate Laws Senior Customer Resolution Manager 01137334517 ŠKODA UK | Selectapost 34 | Sheffield | S97 3FA Tel: 0333 0037504 [email protected] | www.skoda.co.uk | www.skoda-auto.com Looks like SKODA are standing their ground and not budging at all. I have even offered them to take out extended warranty if they covered the full repair cost which would provide them with the cost contribution they are looking for in a different form of course and the warranty request from my side. It appears that it is unfortunate that the car broke so early which it could or could not be a one of, its surprising they are refusing point blank to offer warranty on the replacement part or their work. My only legal statutory rights are now Consumer Law which I am considering at this moment. It might be a case of selling the car and moving away from VW Group all together.

Was that outside of warranty period I am guessing? I am surprised that even the Alex Lawrie dealer in Liverpool confirmed it should be coming with a warranty, SKODA UK point blank refused to provide any.

True about the better than £5k but still cars must be designed to last a lot longer than that surely. It's a 7 Speed one

Cheers guys, I did ask the question on swapping the contribution onto the parts and unfortunately they cannot do that for some reason. I would accept if it was in fact a fuel pump or headlight that they couldn't offer any warranty on. But given the nature of the importance of this part in the vehicle being replaced without any further warranty offered, is like having an engine replaced after it has seized and not being offered any warranty on it. The alternative is as you say sell the car once its fixed, but then in the long run Skoda will most likely lose me as a customer. Although someone will buy my car and in some way they will retain that custom, but in the long run they will slowly lose more than gain I think.

Morning guys, So I have finally received a reply from Skoda today, I think I have come to terms that I will be picking up the 50% labour bill. But the fact that warranty is not being offered considering the part and the bill I find completely absurd.

Yikes, that's a hefty bill to pick up! I've had something similar with my vw polo 1.9tdi which had an issue with the dual mass that had to be replaced twice by VW under warranty as it just kept going. It sounds like there must be some weakness in their clutch/gearbox department. Although I always thought a DSG is highly regarded due to its quality, maybe not so much for reliability... It certainly sounds like I will have to take the bitter pill and accept my faith with this one and see where I end up with the car in the long run. I love the car and everything about it, but the thought of anything else going on it so big just makes me think twice of keeping especially it being out of warranty. Will see what Skoda say on Monday regarding the final say on this and will probably take it from there. Maybe I'll end up buying something older which is cheaper to repair 😏 Thanks for the advice and your experience, it certainly helps seeing it from other people's perspective 👍

Thanks for that, something I have learnt new today!!

I can see your point mate, and I don't disagree fully with what you are saying. The only difference would be a wrong doing by yourself, or by someone else (in this case car manufacturer). This would have a completely different outcome on the situation. I fully agree with the good will being received the same as being offered otherwise it defeats the object. I am not sure what happened in your case and from what you have said the customer has been out of order then I would probably have done the same. However it all depends on the circumstances and each case shouldn't be treated equally. If anything the biggest surprise is such a big part on the car going completely kaput without any warnings or indication and its not something I would have expected from the German group. I think if it was a fuel pump or something minor like that then I wouldnt be even here and would have just paid it.

Thanks for that. I thought the warranty comes with the part itself if it's replaced either paid or free of charge!? I was under the impression that any work carried out by the dealership will carry an element of guarantee hence their prices are a lot higher than others??

Yep completely agree, it's just the case of obtaining the report now and seeing what they have actually written in there. I have been polite with them all the way through as I don't want to come across argumentative but as you correctly pointed out just politely reminding them of the consumer legislation and a bit of understanding. The small claims procedure has crossed my mind, but the case is hugely reliant on the report and the findings. Will post it once I get my hands on it. I don't think I am being unreasonable in asking and equally I don't see myself being the only one in the Skoda community who has faced this. So any advice is always much appreciated thank you.

Yeah the charges seem unreasonable hence why I am asking skoda to compromise a little more on their offer. I know what you mean its not technically a warranty claim although we are only talking a month out. The garage called me and confirmed its a warranty issue because the part has failed in the gearbox when they opened it up they could see it was a defect as they said it without any hesitation. Now they are backtracking which makes me frustrated a little.

Hi everyone, I am seeking some advice on the current situation and options available. I have a 2017 superb 2.0tdi Sportline DSG. Originally purchased in 2018 from Skoda UK via RRG Skoda. The car had 5k on the clock at the time. I have since maintained tha car with Skoda only up until this year where I took it to an approved VW garage locally. The car has only just turned to 30k in October and the 3 year warranty ran out at the end of September. On the way to work one morning on the 17th November as I was pulling into works carpark the car just randomly jolted and a warning popped up saying "Gearbox in emergency mode no reverse gear". So I literally limped the car luckily 10 yards to the work carpark and called Skoda straight away. I had to get a recovery vehicle to put the car on the back to take it over to Skoda since I didn't want to drive it and cause any further damage. After skoda charged me £140 for diagnostic they confirmed that the part within the gearbox has failed and it now needs a new gearbox at £5k cost. They said to hold tight as Skoda might be able to offer a good will since its only just out of warranty by a month and a bit and taking into account cars condition. They soon called back and said that Skoda will not accept it as a warranty claim but as good will gesture they will pay for the parts 100% and only the 50% towards the labour leaving me with a final bill of £700. I have expressed my gratitude for the offer of course but considering the car's condition I wouldn't expect a whole gearbox to go after 30k especially its a DSG which you cannot break yourself as a user error. Skoda have refused to budge and I have since escalated to the Skoda UK MD directly who transferred the complaint to his PA. They have offered to look into it and since come back now stating that after speaking to the dealer who has done investigation who is Alex Lawrie Skoda Liverpool by the way, they cannot confirm what has caused the gearbox to fail. Since the car is out of warranty they are not able to move on the good will offer at all. I had explained that I had to already pay £140 diagnostic, £75 for a skoda courtesy car fully comp insurance premium (apparently that's what they charge everyone) and on top of that I had to hire a car for £120 when they couldnt offer a courtesy car. My question is, I'm I being unreasonable asking skoda to fully cover the repair bill!? I wouldn't expect a full gearbox to fail on a car of such low mileage and being fully serviced by Skoda themselves. According to Skoda Resolution Team my only option now is motor ombudsman... Any recommendations or thoughts guys are welcome as I feel at this moment never owning a Skoda again. Cheers Russ