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I'm not sure what is happening with SKODA UK. I'm not getting anything positive from them. They do not want any of their engineers to re-examine the fault. They want me to take the car myself, while it is not safe to drive now, to another dealer to have another opinion. I gave to refer the case to the motor ombudsman. I do not know how long it will take to have a car to drive now.

I did contact Skoda UK for this. The case manager told me that she can not change the decision of the dealer . Yes, the dealer did the service on 5/08/21 and allowed me to drive the car with noise that did not exist before.

The report came SREERING RACK not the column.

When I took the car to the dealer for service on 5/08/21 , there was no sound. But, they asked me to come back to them as there was sound , was not before.

Hi, I went to the dealer and insisted to give me a written reason for their decision. Their reason is that: the Steering Rack is completely snapped but they wrote that they can not specify if this item has been damaged due to external factors or is a defect in manufactory.

I bought this car March 2021 from Skoda dealer , Stockport as approved used car. I took the car to have the regular service to you dealer at Morecambe on 05/08/21.They told me there is a strange sound and asked me to bring the car to them on 19/08/21. On that day they told me my car has Snapped Steering Column. They refused to repair it under the cover of the warranty . the car just covered 19000 mile.

Hi, I want to ask if anybody had any problem with the Steering column being snapped? my care is less than 2 years old, they said it is not covered by the warranty?