Hi,
I ordered a Karoq on May 20th, I do not live in UK, according to the contract the delivery term is 15 to 20 weeks from the order. I counted 15 weeks on Sep 2, no sign of the car, so the next term on the contract is on Oct 7.
We phone our dealer weekly to ask about the order status and he cannot give much information. Two weeks ago the status was Banking, which he translated as delivery in maximum 2 months, and this week the status is Delayed. and he does not know the difference.
Does anyone know the difference between these statuses, Banking and Delayed, as we received no code, and if there is a solution to ask the status of an order? Skoda Australia has an online tool where one can check the status with the order number - but they say 6digit order number and we have a 7digit order number. Skoda UK has a live chat, but other European customers are not that lucky as they have to talk to the dealer only, and they don't know much about it.
Many thanks,
Oana