Mazco

We were told that there was an update already out for the cheaper cars in the range and they were working their way up to ours. We were never given a date. Their customer service department seemed to be really good initially. I spoke on the phone to a couple of ladies who actually told me they would ring me at a certain time - and did. One of them even talked about some kind of compensation (although she wouldn't call it that). However that would be discussed fully when the problems were resolved. That doesn't work if they NEVER resolve them. That didn't lady though. The last time our car had another meltdown (not the satnav but another problem) I contacted the lady I'd dealt with at Cs and got a standard reply basically saying "Well fix it one day. Goodbye". The biggest slap in the face was when the dealership took the car in for a whole week to try and sort out the more major problems. We had just dropped the car off when the salesman who sold us the car a year ago tried to sell us a full electric car that they had in the showroom. For a mere £15k extra he'd take back our car and sell us this one. He seemed to think he was doing is a favour. We don't want a full electric car otherwise we'd have bought one last year. We don't want to spend another £15k. When we googled this car we discovered that many of them have the same problems as ours so certainly don't want to pay £15k for exactly the same problem.

Just wondering if people are still having problems with this issue. We bought ours Octavia iv estate new in May 2021. We love the car but have had so many problems we are now getting to the point where we would consider just giving up if we could find another car we like. Satnav still doesn't know where it is some of the time. It works for a week or two then suddenly decides that we're in the middle of a field. Means we can never use it with confidence. I know we could use Google maps from the phone but recently it's recently struggled to connect to that. I know that in the grand scheme of things it isn't a major issue but when we've bought a brand new car it feels wrong that we've had so many niggles. Other problems have been sorted (eventually) but this remains. The dealership have been lovely but say they are waiting for a software update that hasn't happened. Anyone else out there still struggling? If not what sorted it?