d9flipper

Skoda Octavia Estate, 2015, Mileage 33000, Purchased Oct 22 from Bristol Street Motors Derby with 3 year Vertu Motor assured warranty (£600 cost). Engine warning triangle light & coolant temp warning when vehicle getting up to operating temperature. Taken to trusted independent garage on Thursday who diagnosed the faulty water pump problem with shroud not operating. Cost to replace & fit water pump, timing & aux belts with genuine Skoda parts £943 including vat. Asked Vertu to approve repair under warranty. Immediately contacted by Bristol Street to say replacement water pump & belt had been fitted prior to sale to me and said that claim would have to be made to Skoda under parts guarantee. Tried to contact Sinclair Skoda on Thursday & Friday to discuss getting guarantee repair but they failed to respond. Now stuck with car I cannot drive. I will have to reschedule repair with local independent garage and seek resolution via Motor Ombudsman or legal routes. In any customer focussed industry the repair would have been approved by Vertu under warranty and for Bristol Street/Vertu to claim reimbursement from Skoda! Any advice please on model of Skoda water pump that should be fitted?