BigBlockOfCheese

Hi, I tried what you suggested but sadly my vehicle is not supported by the App:

The service was meant to be covered under the service plan, and the guy said "no charge for the service, as that is paid for by your service plan" - but I don't think they did a proper service, beyond the "Visual Health Check" mentioned on the paperwork. I will be asking them for a full explanation when I see them tomorrow about what exactly was done. They quoted £30-odd for the rear wiper blade, £170 for the replacement seatbelt stalk, and £330 for the replacement battery. I paid all this up front last week. They fitted the wiper blade - I know I paid over the odds but it was convenient. When I fixed the seatbelt issue and returned, within an hour, they initially refused to refund me for the seatbelt stalk I'd prepaid for, saying they had to wait to see whether the part would be delivered to them - they said that if it was, then I would have to pay for it, and there's nothing that could be done about it. I said this was not reasonable, and was told that's just the way it was. At this point they'd done my MOT and were asking for me to pay for that, and I basically said I wouldn't be paying for the MOT until I got a reasonable resolution on the seatbelt issue. It got escalated and they immediately backed down and said that I wouldn't have to pay for the seatbelt stalk after all, given it wasn't necessary, and I'd not received it. I prepaid for the battery and that is apparently going to come into stock tomorrow. I will be visiting and having a fairly direct conversation about the whole matter with them then.

Hi Nigel, thanks very much for your kind offer. If this is a very quick/easy task then great - thank you - it would be interesting to compare. If it's a hassle then please don't worry. I'll be going back next week to ask them a few questions, whatever happens.

I took it home for 10 minutes after I'd pre-paid for the replacement part. I fiddled with it and got the item out (using a teaspoon!). I then took it back to them and they completed the MOT. I didn't initially add this aspect into the timeline, as I wanted to keep it focussed on the service issue, but hey. I suppose it is relevant as their behaviour around this increased my suspicion. I literally asked them, "did you really try to fix it, or are you just trying to sell me an expensive thing I don't need". I was assured they'd tried to fix it and couldn't.

The MOT paperwork was provided separately, and I've checked that online, and it matches - so they got that bit right but I'm sure they know they'd be in dangerous waters if they didn't get that bit right. I agree that a digital service schedule would be a great thing to have, but don't think it exists with Skoda yet, does it? If so I would definitely be checking it now... One thing I didn't mention though is that they initially told me the vehicle would fail the MOT due to an item stuck in a rear seatbelt anchor point. They said they were unable to get the stuck item out, and quoted £170 to replace it. They asked me to pre-pay for this to be fitted next week, and I paid this as part of my invoice for wiper blades and new battery, but when I got home I managed to fix the issue quite easily and the seatbelt and anchor point are now fully working. I phoned them back up within the hour to request they cancel the ordered part for the seatbelt anchor point, and they told me they'd try to cancel the item which had been specially ordered, but couldn't confirm whether they'd be able to cancel it... and said that if the item arrived with them, then I'd just have to lump it and have the item that had been ordered, with no option for a refund for an item I didn't need. I argued that this was not reasonable and ultimately another staffmember agreed with my position and said they'd refund it... but they refunded me £155, not £170. Examining the original invoice shows that despite quoting me £170 they only charged £155. When I asked for a credit note, they said they couldn't provide this at the time but would email it through. I'm still waiting.

This is extremely helpful, I will do as you say. Thank you for your advice, it is much appreciated.

On 20th September I used the ŠKODA Online Service Booking website to book an Oil and Inspection Service with Extended Scope (covered under my Skoda Service Plan) plus MOT, and was offered various dates and times. I wanted this done on a Friday, so selected the morning of Friday 27th September, and selected a "waiting" service whereby I'd stay with the vehicle while the work was done. I subsequently had a telephone conversation with the dealer who advised this slot wasn't available, and the first Friday which would work would be today, 18th October. Today I attended at 8.30am and on arrival at the dealership there was a tablet device to check my car in. I started this, but was then approached by a staff member who basically tapped the screen for me and asked me to sign on the screen, and put my key in a door which popped open beneath. I noticed the screen mentioned MOT, and trusted all was well, so deposited my key and then went to the café next door while the work was done. After 5 minutes I got a "Check in confirmation" email which showed the planned work as follows: Carry out MOT Test Carry out Free Visual Health Check Other matters I had advised them of (missing trim, battery may need replacing) I spotted there was no mention of the service on this list of planned work, which was surprising, so I went back into the dealership and spoke to the staff member in the service department, saying "I just want to check that the service is on the list of planned work, and that you know I'll be waiting next door while the work is done". He replied and said that he didn't know I was going to wait, and that the service was not on the list of planned work, but he would get this done and call me when it was finished. I was prepared to wait as long as it takes, but I got the call at 12.10pm and returned to the dealership next door. Some paperwork was ready for me, and the guy told me the service plan would cover the service, but that the recommendations were replacement rear wiper blades for £30-ish, and a replacement battery for £330-ish. The latter was not in stock, I agreed to pre-pay and return next week for this to be fitted. The paperwork was very minimal - literally two sheets of paper (double-sided) with very little information about the findings of the service. I asked whether this was all the paperwork there was, or if I'd receive a more comprehensive report by email, and the guy told me no, that is all the paperwork there was, nothing more. I found this strange but headed home. Once home I looked through the paperwork in more detail - the first sheet is basically the "Service Invoice Details" which makes no mention of any service. Instead it mentions a "Free Visual Health Check", issues relating to the trim which I'd asked about, issues relating to the battery which I'd asked about, and issues relating to the wipers which they'd mentioned and I'd had replaced. The second sheet is the "Vehicle Health Check" report. There is no paperwork anywhere about what kind of service they've done on my car. The car's computer says the next inspection service is due in 730 days, and the next oil change service is due in 365 days, which suggests that the car "thinks" they've done the basic service (not the extended scope one that I booked), but there is no paperwork to support this, and I've a horrible feeling that they've claimed to have done the work, but actually done nothing more than the basic "vehicle health check". I phoned them back at 4.00pm and asked them whether they've actually done the service on my car, and the lady I spoke to was very cagey and said she "was sure they had done the service, but would get the staff member to phone me back to confirm". They haven't got back to me and I doubt will today, now that it has gone 6.30pm. While waiting I phoned VWFS who manage the Skoda Service Plan that I took out, and asked them if they can see anything on their systems which suggest that the service plan has been completed. This person told me it normally can take up to 48 hours for this to appear on their systems, but she agreed with my point that normally a detailed report would be provided at the conclusion of a service, and the absence of this was out of the ordinary. Have I been mugged off? Do you people normally get a more detailed report after a service - I know I did last year from an independent garage, and in the years previous when I had cars from Honda and Peugeot. Do you think I'm imagining this scenario and being paranoid, or could this have actually happened? There are another couple of things that have made me suspicious about this dealer which I've not included here as they aren't linked to the service itself...

Engine number: CRLB264846 PferdStarke. I learned something today! Thank you.

Hello! Skoda newbie here, first post, hello everyone. I've just acquired a Skoda Superb Laurin & Klement 2.0 TDI Diesel (Estate) from my brother, and I'm trying to determine the precise variant. I know it is in VED Band B and has 110g/km of CO2 emission, as the V5 document confirms this. The brochure at the link below indicates there are only 2 estates in the Laurin & Klement class with this emission level, either "2.0 TDI 150PS" or "2.0 TDI 190PS SCR" and I'm trying to work out which one I've got. https://ddscars.co.uk/wp-content/uploads/Skoda-Brochure-July-2016-Superb.pdf I think SCR stands for selective catalytic reduction, which reduces nitrogen oxides (NOx) from the exhaust gas of diesel engines using AdBlue®, but he's never had to put in AdBlue and there is no port for this next to the fuel filling port, which suggests it is not the 190 one but rather the 150. My brother thinks it is the 190PS version, but without the SCR and AdBlue, which might be possible if there are changes to the spec that aren't always reflected in the brochure. Is this possible? Alternatively, I'm wondering if the 150 and 190 represent rounded values of the engine's horsepower, and the Wikipedia page below shows only two Diesel 2.0 engines with 110kW of power (which is what is also referenced on the V5C document), and that 110kW of power equates to 148hp, which could be rounded to 150... whereas there are other engines rated at 140kW which equates to 188hp, which rounds to 190. https://en.wikipedia.org/wiki/Škoda_Superb Anybody got knowledge on this? Thanks for your time, I appreciate your help!