Scott-SkodaOwner

Hi guys i recently purchased the Oct/vrs & from new the front has been way to hard. Even in comfort its only the rear that seems to be ok but not the front. Saturday i drove the car & a banging/knock noise came from the front damper section? After just driving over a small bump.. In reading some posts the transport blocks scenario not being removed definitely seem to be apparent? Going to get the Skoda garage to take a look, just wondered how long it would take to get these removed roughly if you had yours done. Another thing ive noticed is the front dampers hardly move when going over a bump even when put on Comfort etc.