SimmondsR

Thanks everyone. I know I’ll have to wait for the finance company, but it’s just getting beyond a joke now to be honest. I hadn’t even realised I could ask to reject the vehicle on this time frame until I had a google search which is why it’s been in so many times prior. I had an email from ŠKODA Uk this evening asking for more info so fingers crossed they can aid in speaking to the finance company. 🤞

Sorry guys - forgot to mention it’s on PCP so the dealer (Skoda where I live) said I need to go through the finance people to reject the vehicle. For anyone to be determined by them I need to wait for my case handler to be assigned to me and they conduct an investigation is what I’ve been told. I wrote an email to Skoda UK yesterday saying how disappointed I was in my local dealer and in the finance company and still nothing 🙃

We bought a 68 plate Karoq at the end of May. Within 2 months the car keys batteries were both dead. Weird but paid to have the batteries replaced. A week later keys dead again. Since then the car does a pattern of an error message coming up saying Keyless access system faulty, then a few days later the keys completely die, then you can’t start the car, then the car doesn’t lock, even manually turning the key?! the car has now been in 10 times to Skoda, I put forward to reject the vehicle almost 5 weeks ago and have still not been assigned a case handler for this. The dealer have given me a courtesy car to use whilst my car is currently in for the 10th time being stripped completely to the wiring system as it’s had new antennas, keys, locking system, module and the dealer have now said they’re stumped and have never seen this before. Chances are it’ll still be in there past the 8 week rejection point… does anyone have any advise? I’ve sent an email to Skoda UK today but im not happy and have lost all my faith with it. The courtesy car isn’t the same spec as my car im paying for and I feel like im being taken for a mug now 😩