This is a Skoda wide problem. The Karoq has the same infotainment system as other Skoda models (there are hardware variants - Bolero, Amundsun, Columbus etc. depending on the model age and spec)
To find current software version, on the console press MENU then SETTINGS then SYSTEM INFORMATION and you will find software version 0330 or otherwise.
To update the software - (a) wait for an Over The Air update on newer models (b) take the car to a dealer (c) do it yourself at your own risk
To do it yourself, visit www.mib-helper.com for instructions and download the correct software for your unit from www.mibsolution.one Press and hold the MENU button to enter the red engineering menu for software upload via usb/microSD card as appropriate for model. The full software file name will be something like MOI3_EU_SKMQB_P33000P_0330 depending on your model and location.