-cja-

I work in IT so some of the marketing IT speak just doesn't wash. Making it better, should mean better for users not nicer code. Skoda is not unique for that problem. Skoda cars great, the garages are getting worse, the IT is worse still but most notably nothing is joined up. They are making themselves look incompetent, which is a shame given the cars are I think very good. Snatching defeat from the jaws of victory, comes to mind.

This is better. The function is a paid for function. I've paid I've got 18 months to run. To top off the stupidity.. the new app offers the options to pay for the same function they now say they will not support. They are continuing to offer for sale what they intend to withdraw without saying it, breach of advertising law probably, breach of contract. I got a "holding" response from the Exec team within 30 mins. Now just got to wait for that response, given themselves about 2 weeks to respond. My impression was they were not happy as they did not know. The area notification is a lot cheaper than a tracker, it's not a perfect alert to theft but it's very useful, it has a value I can calculate. It makes for a far more interesting discussion that most of the connect stuff, which is nice to have but with no obvious commercial alternative.

Apparently they are getting rid of area notifications, so if a car leaves a geographic area you get an alert. Had to phone to get that info because they communicate nothing, Skoda are really losing touch with customers. The one service of use and a key decision in buying the car as it provides extra theft protection. Gone. Mad. Skoda are clueless when it comes to their value added services and understanding what makes a customer buy. There maybe other services going, apparently you can get a refund. I've emailed the UK CEO for his view and how to get the refund because Skoda connect support failed to send me the link they promised as well.