As I understand it, personalisation settings are automatically assigned to keys. So if I set the user as me and lock the car with my key, my profile is signed to that key. And the profile for the second user is assigned to their key, when they do likewise.
Therefore, if I've been driving the car and then the second user unlocks the car with their key, I would expect the car to recognise the change of user and adjust the seat etc accordingly but it doesn't. You have to go through the rigmarole of changing user on the screen, which is a pain, and not how it worked on my pervious Superb.
The garage have checked it and claim it's working fine. If that's true, all I can think is that it's a connectivity issue with Skoda Connect, as I live in more rural location than the Skoda dealer.
Has anyone else encountered this and if so, did you get a resolution?