I bought a 12month old SEL Karoq 1.5 DSL without a test drive (I had test driven one about a year ago and liked it, so bought this one on spec). Anyway, the day after picking up my new car, I had to drive to West Byfleet to see my son, a journey of approx 220miles. Aat the end of that journey my partner's back and my back ached so much we couldn't believe it - worst seat I have ever had in many, many cars over 45 years of driving. The return journey home was even worse! Apart from that, I loved everything else about the car, but as I drive a lot for work, I knew I wouldn't be able to compromise on my comfort, especially as I am now 63!
It was on the return journey that I recalled that the Karoq I had test driven a year ago was a Sportline, not an SEL. Anyway, a couple of days later I went back to the Skoda dealer and rejected the SEL using their 7day return guarantee. Luckily, they were extremely cooperative about this and gave me a couple of options to consider. The next day I took a brand new Karoq Sportline for an extended test drive and could tell almost immediately that the seats were chalk and cheese compared with the SEL seats - infinitely better. Back as the dealers, the manager found me an 18month old Sportline with very low mileage and I was able to exchange cars with no upfront costs and ended up paying only £5 more per month for a car with not only way better seats but a way better spec. than the SEL!
Roll on to approx. 3,000miles later I can confirm that the Sportline seats are amazingly comfortable and supportive. Shout out to D. M. Keith, Hull, who have put my faith back in car dealerships too!