Ate_a_Croissant

Completely agree with @SteveTheElder. Also, prepare yourself for them to tell you they’ve never seen this before and that neither have the factory! Don’t let them fob you off. My car is an example of one that can be fixed and if you send me a PM I’ll happily provide my reg so you can use it as an example. Least I can do to pay it forward as Steve kindly helped me when I was in your position @JakRyan. Mine was eventually sorted by Richmond Skoda in Portsmouth btw.

https://www.legislation.gov.uk/uksi/1986/1078/regulation/35 Basically, law says you need an analogue dial with mph and kph both displayed or a ‘button’ enabling the driver to switch it.

I had this issue on a 70 plate SEL First Edition which I brought from a main dealer second hand. I was the second owner but it was an ex showroom car so a few features were missing. They only put effort into sorting it when I pointed out it was a legal requirement and took them a while to do it after a couple of unsuccessful attempts! Somewhere on here is the Uk and European legislation which will force their hand but bottom line, has to be done by a main dealer and it’s not a simple software update - needs specific coding.

Thanks Steve. Hopefully getting the video emailed through tomorrow so will see. I can definitely live without the clock but the trip data would be handy to have occasionally so I’ll ask the question about updating the car configuration at the Škoda servers end - that’s not something they’ve ever mentioned though the details always were a little sketchy, even when the Master Tech called me. Other than these few bits I do love the car. It does everything I need it to do. The boot is immense and Škoda have done well with all the little extras like the umbrella in the door and wireless CarPlay etc. Think my favourite thing is the radar cruise staying on when you change gear - on our previous car as soon as you touched the clutch the cruise disengaged - little things aye! Thanks again for all the comments and info - and all your posts on the other 42 page thread, which helped me push for a resolution. Fingers crossed! Will report back once the cars back in my possession

Thanks again Steve. We spoke with Heritage today who stated the MPH to KPH issue has now been resolved. We’ve asked them to supply a video before we accept the car back. Unfortunately the lack of trip settings and lack of clock in the VC still remain. They have taken the firm stance that these were not features of the car at the time it was manufactured/registered so I don’t feel there is much else I can do. Still feeling frustrated but I suppose there are more important things to worry about in life? Thank you again. I really appreciate the support and if you have any further info that might help me argue the case around the trip data/clock that would be great but don’t worry if not.

Apologies by the way, I thought I replied to this the other day but apparently the reply didn’t send.

Hi Steve, Thanks for the response. That car has been to Richmond in Portsmouth who did the VC donor swap then fitted the brand new VC unit. Unfortunately the new unit had the same issues so potentially it has something to do with the specific coding to the unit? I believe the coding is pulled down using the VIN number but I may be wrong. The car is now back with the original dealer I purchase it from (Heritage Škoda in Yeovil) so I can’t get the system info at the moment. Im reluctant to take the car back until they’ve sorted the issues to trying to gather any evidence or info to help push them along.

Hi All, I realise it’s been a while since someone last posted in here (and the other 42 page thread) but just wondering if any of you that posted more recently got this issue fixed? Earlier this year I brought an 2020 (70 plate) Approved Used Octavia SE L First Edition and not only does it have the dreaded MPH/KPH fault but also cannot display the ‘Settings’ menu in the middle of the dials on the Virtual Cockpit (VC) and the Clock is missing from the VC too. The car has had all SW updates and VC unit has been switched out for a brand new unit but the issues are still there. This is despite prior to that the dealer temporarily installing a VC unit from a ‘donor car’ they had on site to diagnose the fault before ordering and fitting a new unit. The ‘donor’ unit DID display the clock and settings menu but they didn’t check the MPH/KPH fault at that time. When I purchased the car I was told it was originally in that dealers showroom as a demo car which ties in with a few others on the other thread. It’s starting to get frustrating now as I’m regularly being told different things such as the clock in the VC feature wasn’t added until later and “the Speedo will automatically switch to KPH when it knows I’m driving in Europe”. I’ve highlighted the legislation which specifies the driver must be able to switch between and I’m waiting a reply. Škoda UK Customer Services (Executive Office) aren’t being overly helpful but I'm still talking to them as well. All really frustrating. I love the car itself and as a father of two young children that needs a huge boot and comfort for family holidays it’s ideal but these issues and the need to constantly push Škoda to resolve them are really taking the shine off ownership. So, have many on here managed to get this issue fixed and if so, how? Any help or guidance I can get to help me guide Škoda to a resolution would be greatly appreciated. Thanks all.