Neptune

First and foremost I am sorry for your saga, it should not be like this. I was, like many a happy Skoda owner for some years, if you have a good one you are good to go but sadly if anything goes wrong Skoda and their dealerships are about as much use as a chocolate teapot. This was the first reply I had from Skoda UK Customer Service; I have done some checking regarding this vehicle and the issue is not one known to us on the software currently installed in the vehicle. I have contacted the retailer, and they are going to contact us via Our systems so we can escalate it to the factory for investigation. I am not able to give you a date on a solution, so I am not able to pacify the customer, but it will be processed as soon as we receive the details from XXXX Skoda and try to keep you updated on any progress. Herein are three lies, I am personally aware of 2 IV's that had been reported to Skoda before mine, they already had the details from the dealership and Skoda Technical had been informed, lets be honest here if you are putting the same software, same parts on other vehicles in your range expecting a different outcome they are delusional. My IV had 15 miles on the clock on delivery which in itself is no problem but given the warnings come on at start up and then every mile or so someone, somewhere should have noticed. Skoda's fibbing and the dealership playing fast and loose with the law has convinced me to buy a Toyota Good luck resolving your issues.

This will probably be my one and only post on here, other than to answer any questions that may arise as after 10 days the new IV is being returned for a full refund. Most folks are aware of the problem Skoda are having with their software for which there is currently no update available or given previous history when it will be available or if it will work. My car was delivered on 10/10/24,on start up for my first drive the front, rear and side camera warnings came up (you'll probably have seen images of them on other threads) and then kept returning during my drive. I contacted the supplying dealer who told me to the car must have been in an accident (it hadn't) and to contact Skoda Assist who in turn told me to take it to a local dealer. My local dealer returned the vehicle 24 hours later with the following note "Advised by Skoda Technical to postpone repair, Technical repair not released yet" Skoda Customer service claimed to have no knowledge of the problem, seems you good people on here know more than Skoda. The dealership couldn't have been more obstructive when I invoked my rights to reject the vehicle within 30 days as per the Consumer Rights Act 2015, outright lying telling me I had to return the vehicle to them for them to assess and decide what to do. Only when I quoted the act, section and solicitors details of the company I had referred the matter to did they capitulate and agree to obey the law. So it begs the questions - Why are Skoda manufacturing cars with known faults without any checks before they leave the factory? Why aren't dealerships who are fully aware of the problem not checking vehicles before they sell them? A simple 5 minute check would have revealed the fault. So after being a happy Kodiaq driver twice over (other than waiting 3 months for an exhaust sensor) I'm done, finished, no more Skodas the company are a disgrace and the dealership I purchased from are bullying liars. I hope you all have better luck than me but I'm telling everyone who will listen to avoid Skoda like a rabid dog. If you find your new Skoda is more of a paperweight than a car do stand your ground and invoke the CRA 2015