MHUnderwood

Hi Ooto and thanks for the advice I have sent Skoda customer services in spain many emails and all they say is that they are waiting for the manufacture to provide a solution, I have started the process with a legal firm.

Hi I will try this , that’s interesting because the problem we have is that sometimes we loose all the driver assist function . I also for got to say ours is automatic and a 7 seater. What I can’t get my head around is the total lack of customer service. I am disabled and we need a car for our family last time they gave me a small 4 seater salon. It’s quite unbelievable that a company would treat its customers in this way

It’s. 1.5 TSI m-HEV all the problems have been associated with battery failure or failure of the mgt system which in-turned resulted in the car shutting down. Škoda say it a software problem and there working on it. I can’t believe that if this is the case then there must be dozens of vehicle effected .thank you With regard to the other response yes I understand this is a Spain problem but given Škoda is an international business I was just asking if anyone new how to contact them or get a meaningful response.

I have just bought ( June) a new Škoda Kodiaq from a main dealer in spain. So far it has broken down 4 times and has now been with the main dealer in Malaga for over 10 weeks. I have sent dozens of emails to everyone I can think off and made more calls than I can remember. I can’t seem to get anyone to respond or call me to explain what’s happening. The service has and continues to be appalling and quite unbelievable. The best I get is a two line message saying they are working on the problem. Can anyone please help