G-Enis

I actually had my car at the dealer the same day you wrote you last message, Attila_K. But I didn’t want to reply before I tested my car properly. My local Skoda dealer resolved my issue with Webasto remote control from MySkoda app aswell. And I think they did the same thing, more or less. They said they updated the heaters firmware. Which is not included in the car system software, thats how I understood their explaination. And now starting the heater in petrol mode works pretty much flawlessly. The app is still pretty ****ty.. Sometimes I get a error message when starting the heater. But when I get to my car the heater is on. So it works even though the app is saying it isn’t… Regarding the schedules, it seems to work ok now. The first tries it worked just as it should’ve. But sometimes it just kind of works. The times it worked worse it seemed it had started the heater to late. It was barely warm. I could hear that the heater was on, but there could still be frost on the windshield for example. Actually, the times it worked most pleasantly, I had separate plans for climate control and charging. For example, I don’t charge my battery at work so I only planned a departure time for climate control. And the car was plenty warm in time, spot on. But I’m not certain if separate scheduled plans is the reason for that. But honestly, I don’t think I will bother too much with schedules for climate control. Using the webasto heater with both the remote and the app works for me good enough, now that I’m used to it. But! They haven’t yet resolved my issue with locking/unlocking the car in the app. And that is something they should be able to enable at the dealer. But my dealer can’t even reach that part of the system where they are suppose to be able to do this. The guy from the dealer told me that he gets access for the systems where they do this for VW and Seat, but not Škodas part of the system. Seems pretty strange to me… Anyhow, I believe they will be able to solve this in the future.

I haven’t noticed any updates popping up yet. Non other than CarPlay updates, claiming it will update some of the apps. And I accepted those. I didn’t really use the app yesterday afternoon/evening. So I can’t confirm that it didn’t work for me either. No I haven’t opened a case (yet). I have only owned this car for about a month. So I haven’t really done any tests or so. Rather more like I have just acknowledged whats working and whats not. I haven’t thought about it as an offline function. But now that you mention it, it makes sense. No! I haven’t signed any contract about that. I had no clue that was needed. The dealer never mentioned it. And when I tried using that function I have only got an error message as response. No information about any actions needing to be done. Like you’re saying, it’s not a function that is really important. But it have occured situations when it could have been handy. Like when carrying my kid and some luggage from the car to the house. Not beeing able to pull the carkeys from my pocket and lock the car on spot… luxury problems 😅

Does the OTA update start itself? Or do you have to start it manually? If so, how? Maybe not a server problem. But the Webasto heater always starts when using the remote key for me. And just like you, when I use schedule the battery powered heater wont start. But starting it manually with the app it most often does work. It seems it works less often when the charger is plugged in. But I’m not completely sure thats true. For me other functions like locking/unlocking the car doesn’t work either. So thats what making me believe it’s software/server related.

I’m having the exact same problem, more or less. Starting the heater manually from the MySkoda app in the morning when the charger still is plugged in only works sometimes aswell. To me it seems like software issues or as SteveMcK suggested, server issues. I have owned the car for only a few weeks though. I haven’t made any software upgrades. But it’s quite a disappointment anyway.