Jazz12

Just to be clear : The car is not under warranty now and when the problem was discovered. It was under warranty on the date the component fault was logged in the system - the dealer kindly gave me a copy of the system log with the date on it. (It never displayed a dashboard error, so we had no clue).

Hi all, Anyways, we hit a roadblock when we tried to update software to the latest version. The dealer said their system flagged a component failure that was logged in the system in Aug 2023. (the car was still under warranty at this point). The car was serviced after this, and the dealer didn't catch the problem/read the logs. As no warning lights flashed on the dashboard, we had no idea this component failed or was failing. We had some intermittent issues with charging, but as the dashboard showed no errors, we assumed it was our zappi charger causing problems. The dealer restored the old software and returned the car to us. The charging problem still persists intermittently, but its not causing us major issues (just yet). Now, the dealer is saying they contacted Skoda and they were asked to do full diagnostics. they'll try to get Skoda to pay for it, but if Skoda doesn't pay, we have to pay. They are asking us to authorise the diagnostics that Skoda wants and pay for it ? How is this fair? Also, the main fact remains the component failed while the car was under warranty. It was caught later. If the car doesn't flag it, its a fault with the software. That way, any car company could programme the software to not flag failures and they don't have to do anything under warranty - it doesn't work like that right? I have raised this with Skoda and a very helpful lady got said they'll look into it and try to sort it out as good will. She will speak to the dealer tomorrow. I just wanted put it out here and understand what my options are. What more could I do and who can I contact? This is our second Skoda - absolutely loved the build quality and the service. We are in the market for a smaller car, we were sure it'll be another Skoda. This incident left us quite unsure and disillusioned. Grateful for any advice. Thanks for reading.