DanH123

@JamesK You're right, the Executive Office is truly useless - that's who I'm dealing with currently. When I tried to get them to refer to their technical team, they came back and said that the Technical Team couldn't advise on the infotainment version for my vehicle and whether it was due an update! I can explore another dealer, but as Skoda are paying for the update, I also need them to confirm that they will be liable for any issues with bricking etc. Marshalls will apply the update, but have stated that they will not be liable for any bricking or issues associated with the update. Skoda Exec Office have mirrored Marshalls stance, which is idiotic as it's their infotainment update. @spcdust Thanks for your note. I'm guessing that's why Marshalls doesn't want to apply it, because it may require investigation to understand whether any other modules need updating...

Thanks James. Helpful to hear your comments, and that they align with my own thoughts! If there's an update available for my vehicle, it's surely Skoda's responsibility too see that it is updated safely as per their software release. I've pushed back on the liability issue and have sought to escalate the matter. I'll report back when I hear. Customer Services usually takes around a week to respond to each email... 🙄

Hi all, Back with an update... After two months of back and forth with Skoda Customer Services, they agreed to pay for the upgrade of the infotainment system as a gesture of goodwill. However, after booking in with Marshalls (Oxford) I'm told that, whilst an update has come available for my vehicle (Octavia SEL First Edition), it's not necessary to get it (???). This is on the basis that there is a "50/50 chance that getting this update will effect the control unit and infotainment system". At this stage, both Skoda and Marshalls will proceed but have pushed liability of infotainment replacement onto me, in the event damage occurs. Anyone else had this issue? Seems like a cop-out to me... The service manager at Marshalls Oxford has been entirely unhelpful and initially insisted that the vehicle didn't have an upgrade available, until I requested that they look into it... Skoda Customer Services have been even worse, insisting that they arent able to advise at all what the latest infotainment package should be! Seems like a ridiculous scenario. Skoda release an update for my vehicle, but Marshalls wont apply it? Any advice, should I just settle for the current software package? Thanks in advance.

Thanks James, that’s really helpful to know that mine is likely capable of being updated at least. I did some searching on the forum and found that you can update in stages, though a few members suggested the first one might be best done by the dealer. I’ll see what they say about it! I’ve just purchased the car and I’m a little surprised it hasn’t seen any other updates dispute having various services under a care plan!

Hello fellow SEL First Edition owners. Sorry for the late reply. What infotainment software are you running? I’m on 1810 with no OTA updates available. Wondered if the First Edition is held back or if in missing something from dealer… Thanks in advance.