robs87

It's now with the executive office! Thanks for the additional ideas.

Apparently if the AA won't go halves with skoda, the dealership, skoda and us should go thirds. So we only pay nothing if it comes from the AA?! It doesn't make sense.

Yes we have a customer care manager who we are communicating with but she's contradicting herself. Have now emailed ceo/execs.

The back and forth continues. Skoda Assist (aka the AA) say i can't prove they made the damage worse, Skoda still won't assess things like the diaphragm, and the car still isn't repaired or near a resolution. Skoda are slow to respond to calls etc and constantly contradict themselves.

Skoda UK and Skoda Assist now haggling over who pays what. Hoping for a good outcome however car remains in bits at the dealership and there's no timescale plus may still be a charge to be paid.

Thanks so much for this! Skoda are calling today (manager at dealership hasn't replied to them yet, should have been yesterday), but yes I agree the clutch shows nothing other than that it's burnt out which we know as the car won't go into gear. How it got like that remains unproven doesn't it? I'll ask about the diaphragm today. Should this be something they've already considered or looked at?

Had the above photos sent to me by the dealer. Excessive or normal for 36k miles?

Yes they've said its the clutch and flywheel. They wanted £2553 total of which £1653 was the parts. Total labour quote was actually £900 to include stripping it down and building it back - that was apparently 5hrs. Current offer from them is a £300 discount from the total price. Skoda customer care involved now. Blaming driving style due to burn marks however skoda assist refused to tow/take car in on a truck so who's to say what caused the burn marks. Clutch was vibrating then totally done after additional 8 miles of driving as advised by assist.

Interested to know what else you think it could be? I've contacted an independent skoda repairer today for a quote. Car is currently in bits at dealership so yes, absolutely over a barrel!

I have however dealership are saying I need to pay the labour for stripping down the clutch - they're currently quoting £450 for this. £450 to be told the warranty won't cover the work is a kicker.

Hi, its a manual - no DSG. Car had driven as normal the night before, first noticed when went to change gear while travelling up hill. Rev counter shot up but no power from the engine. I was changing from 3rd to 4th when I noticed it.

Hi All, My partner has been quoted 2.5K by Skoda main dealer to replace the clutch in a 2020 (70) 1.0 110ps Scala. Car was purchased as approved used Skoda in August with 32K on. We've done 4K miles in it since then. Clutch started slipping about 2 weeks ago. Immediately stopped and called Skoda Assist as extended warranty on the car. Skoda assist advised they'd follow us 8 miles to the main dealer. Car totally gave out after about 6.5 miles and Skoda Assist somehow forced it into gear and drove it in 1st to the dealer. Dealership stunned we were told to drive it and admit it would have caused damage. Clutch has signs of burning on it. Apparently not a warranty repair. Should have lasted longer than 36k surely? Owned numerous cars, some until they were literally fit for scrap, and never had a clutch issue. Previous owner looks to have been very heavy on the brakes according to the service history. Hydraulics, slave cylinder etc not checked as main dealer claiming no need as no leak of fluid. Doesn't sound quite right. Call with Skoda customer care tomorrow. Any known issues we can quote?