JackP230725

I hope so, they’re a throwback to the stereotypical bad old days of used car sales - tyres starting to perish, Aircon requiring re-gas after a month and, as you say, pressuring customers into leaving good reviews for what is a very poor service. Really hope karma serves up a good old helping here !

Hi there Well, not entirely. Skoda UK have come back and distanced themselves from the dealerships as they are all franchises, apparently. They did, however, offer a ‘goodwill gesture’ of paying for the repair and also offering me a hamper….! I have pointed out that the repair is a legal responsibility, not a goodwill gesture but at least I can claim (for now) a moral victory of sorts. They have also stated that if I’m still not satisfied I can contact the Motor Ombudsman, to which I have replied I’m considering this option. However, not a word of apology from the dealership (who I now despise with a passion) and I have advised Skoda UK that I will never set foot in there again - and after this experience I would also share this advice with anyone who cares to listen ! Oh, I also declined the goodwill gesture of a hamper….

Hi there - funnily enough have just heard from Skoda, who have agreed to cover the cost of the door seal - am speaking with them tomorrow to clarify a couple of points, so shall update further after that 👍

🤞

Hi All Quick update with this - we contacted the director of Skoda UK directly on Wednesday with our grievance, who then passed it to an administrator, who advised me on Thursday that the ‘ Executive Office’ within the Customer Resolutions team would contact me as a matter of priority within the next 24 hours. Of course, Friday came and went…..I wonder what tomorrow might bring…🤔

Hi there - we have been ‘dealing’ with Group 1 Skoda (Norwich) (

Cheers all - I shall keep you all updated 👍

It is an approved vehicle yes, but no longer in the rejection window (been constantly backwards and forwards with Skoda customer services, who quite frankly are useless and today suggested we contact the motor ombudsman!) Have also quoted CRA to them, which they have ignored. Had already contacted the MO, who have already agreed to investigate this matter further. And yes, massively intend to name and shame… Copy of email from sales exec at the dealership below…. Good afternoon, John, Thanks for your email and sorry for the late reply but I have been out of the office, so hopefully you got my "out of office" Regarding the door seal, I am now in a difficult position. When you left, we (as a dealer) agreed to replace the door seal for you in return for the 5 star "exit" survey from Skoda. This is something I mentioned and asked for on handover anyway regardless of the door seal. I have to say that when the 4-star rating came in I was disappointed, and then had to explain myself in our morning meeting to the management team as to "why" The management are now not willing to replace the door seal, as the "bad" survey cost the dealership money etc so my hands are now tied so to speak. I appreciate that this is not the news you want to hear, however you will have to take this up with the sales manager, David M or the business manager, Liam T, to see if they are willing to resolve the matter. Davids's email is *redacted Liam's email is *redacted Kindest regards

Hello This is a 2020 plate, so I agree, fair wear and tear is a ludicrous answer. Obviously standards have dropped since I bought my last Skoda (now on my fifth car) as the air con ran out of gas after three weeks as well - when I raised this with them they said that isn’t covered under the ‘multi-point vehicle inspection’. As I say, interesting to note that they no longer mention the 4-star review, just prefer to focus on the fact that the door trim isn’t visible (it’s the drivers door, so visible every time you get in the car !) and it doesn’t affect the vehicle’s functionality. I prefer to focus on the consumer rights act, which states that a defect present at point of sale must be rectified (and is not decided on consumer reviews)

Recently purchased a Kamiq - when we took receipt of the vehicle we noticed a tear in the door trim /seal OSF. The sales executive apologised and stated the dealership would replace the seal. However, got an email from the dealership a couple of weeks later stating as we ‘only’ gave the car a 4-star rating in the review they wouldn’t replace the seal as the review had ‘cost the dealership money’! The dealership subsequently confirmed they were aware of the defect prior to releasing the car (would appear they hadn’t told the sales executive !) but as “this didn’t impact it’s ability to function correctly and created no other relating issues other than cosmetic “ they would not be replacing something such as this on a car of this age ! They also deemed this as ‘fair wear and tear’. !! Anyone else heard of this on a five year old car ? Also, sounds like they are trying to say it wasn’t related to a 4-star survey ! I wonder why…..