Airdriefc

You’d have been flat out then 😂. What a small world indeed.

Marshall Skoda Dartford

Škoda don’t want to know because it’s now sitting with the motor ombudsman. I’m happy to wait as the increase in mileage and drop in value hurts the dealer not me. When I rejected the mileage/value is effectively frozen. It had done under 6600 miles.

Hi all, Sharing my experience with Marshall Škoda Dartford in case it helps other owners, especially anyone dealing with recurring faults or navigating the Consumer Rights Act. Vehicle & Initial FaultPurchased new: Skoda Kodiaq SEL August 2024 (£47,875) Fault description: The sunroof intermittently refuses to close. The force‑limiter triggers incorrectly, stopping the sunroof mid‑closure as if it has detected an obstruction. When this happens, the sunroof remains stuck open, and the control panel becomes completely unresponsive. The manual describes a force‑limiter override procedure, but in my case the override does not work. The only way to eventually close the sunroof is through multiple ignition cycles and repeated swipe attempts, after which it finally closes. First occurrence: November 2024 — within the first four months of ownership. When I first reported the issue, the dealership told me to contact Škoda Roadside Assistance rather than booking the vehicle in directly. Roadside Assistance confirmed the fault but could not repair it on‑site. Repair Attempts (Jan–Apr 2025)January 2025: First available workshop appointment. Diagnosis: motor replacement required, part on back order. February 2025: Loan car provided. Additional parts required (clip, control panel). Vehicle returned to me on 21 Feb — sunroof still not working. The dealership’s own driver confirmed the fault when delivering the car back. Car taken straight back for further work. Late Feb – April 2025: Motor replaced Control panel replaced Full sunroof frame fitted Car returned April 2025 Despite all this, the same fault reappeared in February 2026. Third Failure (Feb 2026)Sunroof failed again in February 2026. I requested a loan car and collection due to work commitments. First available appointment offered was 24 March, with collection/drop‑off initially refused. At this point, with the fault recurring for the third time, I exercised my Final Right to Reject under the Consumer Rights Act 2015. Inspection Requests, Delays, Compliance Involvement & Independent Report IssueThis part became very inconsistent and prolonged: The dealership requested to inspect the vehicle to determine whether the recurring fault was linked to previous repairs. Shortly afterwards, they withdrew the request, saying the matter had been passed to their legal and compliance team. Compliance then passed the case straight back to the dealership, stating it was for the retailer to resolve — creating a loop with no progress. The dealership then reinstated the inspection request, saying they could not consider my rejection unless I allowed them to inspect the vehicle. I confirmed multiple times that I was willing to make the vehicle available and asked for loan car and collection arrangements. These arrangements were delayed for several days, despite assurances that details would be provided. Before the inspection took place, I provided the dealership with two precise hour‑and‑minute time windows covering both occurrences of the most recent failures, specifically so they could retrieve the relevant error codes from the system. March 2026: Vehicle finally collected and inspected. Dealer reported “no fault found.” Following this, the dealership stated: Because more than six months had passed, the burden of proof now fell entirely on me. They would only reconsider my rejection if I obtained an independent expert report proving the fault existed at delivery. They offered to contribute 50% toward the cost of such a report. Without this report, they would not accept my rejection and instead offered non‑statutory commercial options (market‑value purchase or part‑exchange). I declined the independent report, as the fault was first reported within four months and had been subject to three failed repairs, which is the basis of my Final Right to Reject under CRA 2015. The matter is now with The Motor Ombudsman. SummaryThis post reflects my personal experience of: A recurring fault first reported within four months Multiple failed repair attempts Long waits for appointments Inconsistent inspection decisions (requested, withdrawn, reinstated) Compliance passing the case back to the dealership Attempts to shift the burden of proof Pressure to obtain an independent report Non‑statutory commercial offers instead of CRA 2015 remedies Initial advice to contact Roadside Assistance rather than booking the vehicle in Providing exact time windows of the failure, yet still receiving a “no fault found” outcome I’m sharing this to help other owners understand what to expect and to provide context for anyone dealing with similar issues. Happy to answer general questions that might help others.