Sawabawa

Hi, Sorry I know this is quite a while after the original posting date, but I have having the same issue and same rejection reasons put to me. Would you be open to sharing the contact details for Skoda head office? I have been in communication with Skoda UK customer services and they just aren't listening to me at all, taking accountability or being helpful in any way. I have put it back on them that if they are rejecting my claim due to a missed service, it was while they held my car in a Skoda dealership prior to my purchase of it.

Hi all! This is my first post here but I was really hoping for some advice. The post regards my experience managing my first car on my own, and all had been going well until now! For context, I have had my Skoda Citigo 2017 for 4 years. I purchased it outright at 5 years old from D. M. Keith Leeds, before relocating to the west midlands where it has since been managed by Johnsons Skoda Burntwood. I have generally maintained a low threshold for escalating concerns as I am the only driver in my household currently to notice any issues. When taking my car in for its service and MOT (at Skoda Burntwood) on the 17th August 2026, I informed the dealership that I had noticed corrosion around the fuel cap over the summer. Quick google revealed its a common issue and should be covered by the warranty. Great! Weeks pass since I informed them and no word, I keep touching base with the dealership. Finally, on 8th September 2026 the dealership calls me to tell me the warranty claim (12 year body protection warranty (anti-perforation warranty)) has been rejected on the basis of "Skoda should have been informed 4 to 5 years ago". I push back, initially without full understanding of the specifics of the relevant warranty, but with the rational of my ownership of the car has only just gone on 4 years, and I didn't drive my car much following purchase due to my father falling ill and unfortunately passing a few months later. I was flying back and forth between Belfast and Birmingham a lot. So my car largely remained in the garage and used for short trips. And as mentioned, I was pretty vigilant about the cars condition so I absolutely would have brought it to the dealerships attention sooner if there had been something to notice. I ask for the contact details to escalate and was provided with the contact details for Skoda UK customer services. Over a month later, 6th October 2026, the advisor informs me of an second reason for the rejection now - that service history was incomplete. Yet over the course of my ownership, the service history is complete and all with Johnsons Skoda Burntwood. They quote an extended scope service missing from 2021. Also note, the 4 to 5 years reason has since not been mentioned. With awareness of the conditions of the warranty now, I continue to push back as it is not relevant per their warranty preconditions. It is now 26th October 2026 and I'm no closer to getting this resolved. I've requested transcripts of the call from the 8th September and the 6th October as evidence of the rejection reasons and when I have been informed. I'm just at a loss at this point. I know others have had the same issue and similar rejection reasons as me, yet they have been successful in getting it resolved (such as https://www.briskoda.net/forums/topic/528055-successful-warranty-claim/). Can someone please help me?