Oh dear, first post .. moan. Buying my Roomster from White Dove was pure delight. And so it should have been. Sadly though, they did seem to take every advantage of adding extra charges where possible. Still, I was excited about my new car and I let these minor irritations go by. (A side issue - my trade in still had 6 months to run on the tax disc which they were reluctant to return to me. My new (used) Skoda had no tax disc included in the purchase.)
Ah ha, servicing is another issue. I found my radio only worked in Cardiff and nowhere else. I 'phoned Sales the next day and was told to "pop the car in and it would be fixed". I popped the car in the next day (100 mile round trip) only to be told by Service that popping doesn't work - booking does. Tsk, silly me. I booked for the earliest possible slot - two week wait for this. The job would take all day, so I hired a car - they charged for this! There was just enough petrol in it to get me to the filling station next door. When I returned to pick up my car I found shopping bags missing from the boot and radio still not working. (Another side issue, what do they do with the extra fuel they syphon out of the hire car before hiring again empty?) They had also done a service which cost me over £300 for work that would have cost half that much in my trusted local garage. I was told that as the radio works in Cardiff (I know that!) then I would have to keep returning the car until a fault was located and then they MIGHT be able to get it replaced. Hey, I've only just bought the car and it's still on warranty. I didn't break the d***** thing, it was sold to me broken.
To add insult to injury the service was brusk and unpleasant. Staff were rushed and tripping over each other. People in the queue were getting snappy and, the thing that shocked me most was the photocopied personal car hire details (+ photo and licence) of a previous customer on the desk for everyone to read whilst waiting for service.
Needless to say I haven't been back since.. and still no radio but I'm learning to sing!
