blackspaven

Previously Ridgeway before the buyout. I have no idea what the sales side of this is like but wiht the exception of Jon who is very knowledgable and excellent, their service side is now one of the worst I've ever dealt with!! Used to be run by a guy called Jason who was very helpful & friendly, but now he's been replaced with a lady who obviously tows the company line and doesn't have a clue what she's talking about as well as underlings who are pretty rude. I phoned to ask about something in my service manual to which I was told they didn't know and I would have to ask SUK. Knowing what a chore this can be at times, I asked them if they could do it for me, the customer, and get back to me. They outright said they would not do that. I tried to complain to the head of service who had an attitude of she's worked in VAG for 7 years and therefore there is nothing that a customer knows more than her despite being pulled up on a few things she couldn't answer. On top of this, I was in Garland in Aldershot a few weeks ago waiting for some work to be finished on my Octavia and got chatting to another newer octy customer. Said he'd driven from the other side of Reading to Aldershot because it was his next nearest dealership because when Marshall took over they had lost his service agreement in the IT switchover and despite him having paperwork to prove it had been taken out pre-buyout, they refused point blank to honour this paperwork in front of them!! He was furious but came across as fairly inexperienced with cars so simply didn't know what to do which is why he'd just conceded and ended up 20 miles away. Would now not touch this place with a bargepole, atl least for anything servicewise other than parts and that's as long as Jon is doing it, so if you do, good luck!