I know what you mean, i had the same issue with mine. You need to take out the side supports for the variable floor. You simply rotate the hooks (one each side) that are in the "wells" on either side. they are quite tight the first time and they only need to rotate a quarter/half turn to undo. I've used the hooked end off an old scissor jack handle to undo mine. I'll take a photo if you can't follow my explanation.
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