matty-boy

Hey wizzi, Glad my thread helped you out! Sounds like you made the right choice!

COMPROMISE HAS BEEN MET The dealer has refunded the full cost of the convenience pack. In the end, not too bad but I'd have preferred they installed the proper parts or given her a different car. Given time maybe we could have got have got this desired result but given the stress and aggravation, a refund was the simplest option. The CC and parking sensors are usable, just not the parts she should have got - they still work. Oh by the way, Ross, the salesman.... no longer works there!! Apparently similar things have happened with other customers!! Thanks for all the advice and support guys - much appreciated. Cheers, Matt.

Not yet I'm afraid - having real issues with not-enough-hours-in-the-day at the moment :( Citizens advice were not much help :(

Thanks GaSelle. I might take you up on that!

Hey tweenster. I'm pretty sure that if we took them to the small claims court, we'd win and we'd get the £310 back. However, we'd still be stuck with a car with after-market cruise and parking aid and no multi-function computer. It's certainly an option, and if we look like we're not going to get what we want, it's what we'll have to do (it's a quick, easy and painless process - i've done it before). But what we really want is the REAL convenience pack. I really think we have them with this trip computer argument, pointed out by Owens. Fingers crossed this could get us somewhere!!

OK, I found what I was looking for in the manual here:- http://ws.skoda-auto.com/OwnersManualService/Data/en/Citigo_NF/05-2013/Manual/Citigo/A00_Citigo_OwnersManual.pdf This clearly shows both indicator stalks and explains the functionality of the "Multifunction display (onboard computer)". So like you say, if she is not able to get the full functionality of the "Trip Computer" (as quoted in the brochure), then you're absolutely right - she didn't get what she ordered and I don't think they can argue their way out of that one!! :clap: Watch this space...........

Good point guys! There are no buttons on the wiper stalk! I think you might have nailed it right there!! Can anyone point me at photos of the what the trip computer should look like? Also photos of what the stalks should look like with the buttons? The brochure definitely states that the convenience pack has a trip computer (but it doesn't specifically mention the buttons on the stalks or show photos of them). Thanks! Matt.

As always, thank you all for the responses. I just got off the phone to the mother in law and unfortunately the invoice does state the following:- Factory fitted options: metallic paint Dealer fitted options: convenience pack, mats, fuel, delivery, etc This is a blow. However when she ordered the car she did ask the specific question "will the dealer fitted conv pack be the same as the factory fitted conv pack" to which the answer from the saleman was "yes". The problem here is that it was verbal and there was no recording. It's her word against his. She's going to speak to citizen's advice first and go from there. Grrrrrrrr.

That was good timing.... Skoda UK were not much use. They said they weren't present at the time of negotiations so couldn't do anything about it. Great. :( Mother-in-law contacted Blade group head office last week. Since then Neil from the garage actually phoned here!!!!!!!! Miracles do happen!!!!!!!!! I guess he got a b*llocking from Blade group and was made to try and fix this. Neil said that he does not think it's possible to fit the proper VW/Skoda parts without invalidating the warranty. I'm pretty sure it is possible (if anyone has access to the specific pages on Erwin I'd be very grateful to get hold of them so I could show the garage!!!). If they agree that it's possible, they say they'll do it. I've just got to convince them that it's possible!!!! I'll update when I have further news.... Cheers! Matt.

Quick update - I raised this with Skoda UK yesterday. They are investigating and will get back to me hopefully by Monday. I will update the forum when I hear back from them. Cheers, Matt.

Hi all, Sorry for the lack of comms on this! So here's the deal. As I mentioned in my first post, as soon as I sat in car I saw the cruise and parking sensors were not right. After posting on this excellent forum I called the store and spoke first with Ross the salesman (terrible - is he new or something?) so I spoke to Neil, the manager (not much better). On the day she placed the order, the Mother-In-Law (MIL) stated to Ross that she wanted a midnight blue Citigo with convenience pack. Neil said there was one in Germany and they'd get it shipped over. He said the car didn't have the convenience pack fitted but this could be done no problem - at no point did he mention that it wouldn't be the proper Skoda factory fit spec! MIL negotiated a pretty good price. MIL was due to collect car a few weeks ago on a Friday. On the Thursday (i.e. the DAY BEFORE COLLECTION), Ross mentions that the cruise control will be on a separate stalk. MIL wasn't to know that this was not the norm. When I called the first time to query the situation, Neil kept banging on about if MIL was prepared to wait 11-12 weeks she could have had factory fit but she'd have never got the deal she did if the car was built to order. That was pretty much his entire argument. After the call I spoke to the MIL who said she was in no rush for that car whatsoever. If she was told she'd have to wait for factory spec she would have gladly waited, but at no point was this discussed. They obviously just wanted to shift a pre-built car. She also told me that an elderly occupant in the back seat nearly had a heart attack when she put the car in reverse and the reversing speaker went off in her ear! Not good! I called Neil again some days later and explained that she was not told about the option of waiting or not so he changed his tact and said that at no point did Ross mention that the cruise would be on the indicator stalk or the parking sensors should come through the car hifi and visually on the PID. HA HA HA!!!!! Obviously my retort was that Ross didn't mention that this would NOT be the case!!!! I used the analogy of buying a brand new Samsung TV, opening the box and finding a One-4-All remote control in the box. It's still functional but not what was expected or advertised and reduces the value of the package. He went on to say that it was not possible to fit the proper factory fit equipment. I educated him to the fact that this was a load of rubbish. I explained how (relatively) simple it is to fit the replacement stalk, change the ECU and re-code the car. He accused me of being in the motor trade! LOL! Clearly they don't want the expense of doing this. He asked me what my resolution would be. I answered they should remove the after-market CC and parking sensors and fit the proper equipment as per the original order. He said it can't be done. Rubbish. To be fair, the MIL is not that fussed about the cruise control but she really doesn't like the parking sensors which I relayed to Neil. He is going to find out if they can connect the parking sensors audio through the car hifi. I don't think this will be an easy job unless they fit the factory unit. Once again, Neil said he'd call today. No call. This is the 3rd time they've promised to call and have not delivered. The after-sales service is SHOCKING. Also on the day of the order, Ross told the MIL that should could choose the registration plate from a list but they did not deliver on this. She got no choice in the reg plate. So far no resolution. I'll post a further updated when I have one. Cheers! Matt.

Thanks all. Will be calling them tomorrow!

Hi all, I posted a question about this on the Citigo forum but am re-posting on the main forum for more visibility.... http://www.briskoda.net/forums/topic/330929-brand-new-citigo-after-market-cruise-parking-sensors/ The mother-in-law just bought a brand new Skoda Citigo Elegance from Blade Skoda in Gloucester. She ordered it with the convenience pack which adds cruise control and parking sensors to the spec. She picked the car up from the dealer just over a week ago. On inspecting the mother-in-law's car today, I found that the cruise control and parking sensors are after market!!! The cruise control is an "AP900" which appears to be from a company called "Laserline":- http://www.laserlinedirect.com/ The control stick is definitely this:- http://www.laserlinedirect.com/products/cruise-control/laserline-cm35.html And here is the manual that she was given with the car:- http://www.h-peters.... GUIDE_2011.pdf The audio for the parking sensors does not come from the car HiFi but from a little white box on the near-side rear pillar. There is not visual display on funky little PID thingy. I have an '06 Octy with cruise and parking sensors. The CC control stick is on the indicator stalk (much more natural than having a second stalk to the left of the steering column), the parking sensors send audio beeps through the car hifi and provide a visual display on the head unit. I expected something similar from the Citigo. So my questions to you:- With proper factory fitted cruise control should the controls be on the indicator stalk? With the parking sensors, should the audio come from the car hifi and should the PID show a graphical view? Is there any documentation on the web that proves the above 2 questions for the Citigo? Please post a link. The reason for these particular questions is that I suspect the dealer will try and squirm out of this situation. I intend to hit them with the Sale of Goods Act 1979: Goods sold must be as described and match any sample you were shown in-store, or any description in a brochure. Any help/advice is VERY much appreciated. Thanks very much in advance, Matt.

The above link was to the exact handbook that she was given with the car on how to work the CC. A bit more googling and it looks like the manufacturer is "Laserline" http://www.laserlinedirect.com/

I know it's after-market because it is this:- http://www.h-peters.com/zemco/top/ap900/AP900%20USER%20GUIDE_2011.pdf With the "CM35" stalk fitted to the steering column just down from the indicator stalk. My Octy has the CC controls ON the indicator stalk which is much more natural. Also the parking sensors I assume are aftermarket also as the beeping comes from a little white box mounted on the rear left pillar. I guess it would normally come through the hifi like it does on my Octy. If it were me there is no way I'd have accepted the car like that but unfortunately my mother-in-law was not to know :(