Petehusky

Hi - after what seems an eternity my replacement Roomster (first one arrived minus sunroof) has reached it's "build week" - when I re-ered I was told delivery late Nov/early Dec but obviously that's dropped back and on calling the garage they esimtated 4-6 weeks - ie early Jan. Does anyone know what the currenct build to delivery date is? Only asking as we're like most visinting relatives this Xmas and it'd be nice to have the new car. Any help/advice appreciated

this is the same garage in wales that messed up my roomster order which arrived minus sunroof. I'd take anything they say with a pinch of salt

1.4tdi scout ex-demo? If so that was the one I test drove - it was for sale and now isn't so I'm guessing that's yours now?! Update - after placing the order on the 2/9 and being told i'd be contacted with an estimated delivery date in a couple of days, as of today I have heard nothing and have chase up myself. Am awaiting a call back (!)

Ok update - popped up the garage again and spoke to the manager (always better face to face when haggling) - reordered a SE rather than a Scout as I know that has a sunroof as standard - ie they can't mess that up. Also cheaper. They're going to push it through as quick as they can and will hassle the area sales rep to throw in free climate control. They also confirmed it was the area sales that messed up the order - not them or Skoda - apparently there is now a new ordering system so they can order it direct whereas in June the orders had to be faxed and whoever took the fax didn't jot down the sunroof (!) It's a car I'm planning on keeping so it has to be right and provided something is thrown in to compensate for the hassle then I'll be happy. There will also be a Scout for sale in Griffin Mill Pontypridd if anyone is looking for one! thanks for all your comments. First time I've ever bought a new car - looks like I'm sort of doing it twice now!

there's no need to imply I'm after a free car delivered yesterday - I think I'm entitled to be a little annoyed! You wouldn't buy a house only to walk in the front door to find one of the windows bricked up? I just wanted the car I ordered. After a 2.5 month wait you expect it to be right - reordering would involve another 2.5 month wait. I have a buyer for my car but he's not willing to wait for another 2.5 months to have it. So there's quite a bit of inconvenience here this end just through the timescales involved. tbh approx £500 off a reordered car was more what I was expecting or a free sunroof on the reordered car rather than £500 off the car that doesn't have the correct spec. Hence i am walking away. Mods feel free to close this thread

ah sorry - should have been more specific - sunroof cost refunded and £500 cash. But no is going to be the answer. Must say cust service is very poor

ok - they are offering £500 cash if I take the incorrect Roomster. I am not taking it and am less than impressed :( No offers on reordering - got the impression they don't give a monkeys

still no sense - dealer called today to ask me to call Skoda Customer Service. Called them and they blamed the dealer and are calling him. I'm waiting for a call back (still) but am less than impressed and the longer this goes on the more likely I am to say no and go for a second hand model.. More to the point - shouldn't Skoda be calling me rather than me calling them on an 0845 number and being put in a queue for 10mins!

I've not even been offered anything yet -still waiting to hear....so the maxidot and metallic paint are merely my thoughts at present as to what may make me stick with buying a new roomster or telling the dealer to stick it and buying a second hand one...however your thoughts are appreciated and I'll let you know what the outcome is...

been to have a look at it, but it is not the same without the sunroof - it was the sunroof that we both (the missus and i) really liked - the local garage are going to speak to the local area manager to see what he/they can do. I think I'd wait/reorder with some extras thrown in (metallic paint and a maxi-dot) but if they won't do that then I'll be refusing it, trying to get my deposit back and will look into buying a second hand roomy with a sunroof... let's see what happens! First time I've ever bought a new car and tbh it's put me right off. Happy Drivers maybe but I'm not

After much deliberation I went for a Roomster Scout back in the beginning of June and ordered a few extras, including a panoramic sunroof. The garage has just called to say the car has landed but it doesn't have the sunroof! At the time I deliberated between the Scout and the SE which has the sunroof as standard and in the end went for the Scout as we have 2 large dogs and the plastic bumpers etc would be more practical. I'm now in a quandary. The garage know I'm not impressed and the sales guy is speaking to his manager but I'm also less than impressed as when you're spending around £14K you expect to have what you want! The question is - am I going to always regret taking the car without the sunroof when it was something that we wanted. I would imagine I can get some money off the car at the very least. Any thoughts - I was only told about 10mins ago and wasn't going to post on here until i had my nice new shiney roomster!