Booked car in to have suspension bushes replaced, received phone call a couple of days before the date saying the parts hadn't arrived. Rearranged the date for 8 days later.
Took it in at the appointed time (11.00 am) only to be told they would be running slightly late but it would be done that day, OK no problem with that. At 3.45 pm phone call, "Can't do it today, can you come in and collect it and re-arrange date". on collecting the car was told they couldn't do it for a week.
I politely refused and told them I would go elsewhere. Brownie points to me for remaining calm throughout.
I will be sending a letter of complaint to both Skoda and the dealer in due course this is really poor customer service and makes a mockery of the Quality Policy displayed proudly on their door.