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judrop

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  • Posts

    3
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Profile Information

  • Gender
    Not Telling
  • Interests
    Karoq motorhoming
  • Location
    Worcestershire

Car Info

  • Model
    Karoq Sportline 1.5 dsg
  • Year
    2022

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  1. My experience of this dealer's service is dire, at best! Extremely poor communication - calls promised, never received. Numerous changes of service advisor. At one stage they had the car for 3 weeks without any contact on progress. They have failed to resolve the issues with the car and Skoda UK Customer service have also been totally unsupportive, making excuses and broken promises. Have had 3 Skodas ............ there won't be a fourth!. I would not wish any other unsuspecting members of the public to be subject to the extremely low levels of service I have experienced! Beware!
  2. Have an ongoing issue with my Citigo PID and radio -- the PID allows me to make calls but 90% of the time does not allow me to pick up incoming calls (lost count of how many I've missed!) The answer call and hang up logos appear on screen but when I touch the answer logo I lose the call. the radio reception is intermittenly appalling. Has been to dealer countless times -- aerail base replaced twice, aerial mast replaced once -- even though i have taken video of the appalling reception of radio 2 and local radio all across the West Midlands the dealer says they can't find a fault. I emailed the video clips to Skoda Cust Services - they passed them to Technical at Milton Keynes -- Technical say no fault -- it's poor signal geographically -- won't even consider substituting the radio -- won't be having another Skoda -- extremely disappointing customer and dealer service. had 3 Skoda -- won't be a 4th! anyone else had radio issues like this?
  3. Have an ongoing issue with my Citigo PID and radio -- the PID allows me to make calls but 90% of the time does not allow me to pick up incoming calls (lost count of how many I've missed!) The answer call and hang up logos appear on screen but when I touch the answer logo I lose the call. the radio reception is intermittenly appalling. Has been to dealer countless times -- aerail base replaced twice, aerial mast replaced once -- even though i have taken video of the appalling reception of radio 2 and local radio all across the West Midlands the dealer says they can't find a fault. I emailed the video clips to Skoda Cust Services - they passed them to Technical at Milton Keynes -- Technical say no fault -- it's poor signal geographically -- won't even consider substituting the radio -- won't be having another Skoda -- extremely disappointing customer and dealer service. had 3 Skoda -- won't be a 4th! anyone else had radio issues like this?
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