Looks like they are making some progress as nothing but good things to report from me!
My Octy managed to 'swallow' my phone on the way to Edinburgh when visiting family. I had put the phone on the lid of the ashtray and a bump in the road made the flap go open, resulting in my phone sliding BEHIND the ashtray, unable for me to get to it.
Panick all round as it had address details etc in it. Phoned my company's leasing company who said: 'driver error, not our problem'.
So there I was somewhere between York and Edinburgh without a phone.
We searched the net (on my wife's phone) and found AC in Edinburgh as being the most convenient one. Went straight there and I must say the servic was amazing.
Ok, we couldn't see the service department at first so walked into the showroom where they were super friendly and helpful. Service team came out and they again were really nice. They prepared me for worst case scenario (an hours work with relevant labour costs) and asked me if it was ok for me to wait in the s****y showroom with the great view across the firth (which I gladly did as I really needed the phone).
In the end, they managed to get it out very quickly and I was able to continue my journey.
Overall it was an amazingly pleasant experience. Great service, nice people and excellent result. Thumbs up from me for AC Edinburgh!