Sorry if this is a bit long winded. I just want a rant to get something off my chest.
I took my car for its first service today with mixed results. There was a warm welcome and everything was explained and I was even given a complimentary antibacterial air-conditioning treatment. I picked up the car in the afternoon, which smelt nice and fresh after the antibacterial treatment and freshner. When I got home, however, I was less than pleased when I got out of the car and noticed that the wash had not been done very well. Worse of all large areas of the body panels were covered in swirl marks, with some minor scratches.
I have always done my own car wash as I don't have much faith in hand car wash establishments and have always been meticulous in the process; I thought that with a dealership I would be ok.
I feel it would be a waste of time to complain as I wouldn't be able to prove that the marks were not already present, though I'm 100% sure they were done today. I've learnt my lesson though and will not take advantage of the complementary car wash again.
That said I had my previous car for 8 years and I never encountered any problems, though this was with a different dealership.