JWHinckley

I wouldn't touch them again, ordered a new car at the beginning of the year, only arrived last month, didn't have an issue with that, my main issue is the customer service, asked the sales man to keep me updated and he failed on multiple occasions to do so, ignored my emails and didn't return phone calls. Picked the car up but they failed to give me the yellow section of the log book for my PX. Rang them, passed a message on but they ignored me. Asked about voucher compensation but have heard nothing. Now got Skoda customer services involved, and even they are having problems with them, i.e. the dealer promised Skoda customer services that they would ring me but have failed to do so, going on nearly 3 weeks now. Be warned!!!!

I ordered my white vrs estate on the 7th of Feb with sat nav, bluetooth, MFSW, arm rest, dark chrome alloys, head light washers, climate. Was told 15 to 18 weeks for delivery. Had to chase the dealer up many times to be told no date yet etc etc. Went in a couple of weeks ago as I was having no joy via email and he told me it may be here by the end of July but that could change as it only had an unconfirmed build date although I would be getting the latest sat nav and the black pack. I asked him to keep me updated but yet again have heard nothing, getting to the point where I am going to cancel as I cant wait much longer, the whole point of getting the estate was the arrival of my baby son who is now nearly 7 months old! In the same situation as other, going to need new brake pads and a new MOT in the next 2 months. Never experienced anything like this before!! :(

I ordered my Fabia VRS Estate on the 7th of Feb with the following options Sat Nav Bluetooth Uprated Steering wheel controls Dark Chrome Alloys Headlight washers Armrest Climate control Still no build date, spoke to the dealer a couple of times and he said nothing on the system but he did tell me that I will be getting the latest sat nav. I cant see it being here until end of June.