janesdsg

It wasn't the revised EGR.

Had the car back about a month or so from the Swansea dealership: software "fix" updated, EGR replaced (now on second one after "fix" done in February"). Fuel consumption seems to be worse than ever. Before the "fix" I was regularly getting in the mid 50s on a long run, now I'm lucky if I get 47. What a mess.

Yes, saw the original one when that was removed at the beginning of August. I'll check with the Swansea dealership about the new version EGR and also ask them about the update of the update. Thanks for the info, much appreciated.

Heard back from Skoda Customer Relations this morning. They're refunding the cost of having the EGR replaced in early August but I'll be interested to know whether they're going to cover any ongoing costs ... EGR is clogged up again (after approx 2k miles since replacement). It's with the Swansea dealership now, being looked at.

Thanks, Andy.

Thanks, Andy. It sounds like it is something that's possibly/probably beyond my technical ability (minimal at best). Whereabouts are you in West Wales?

Signing up for the class action now: https://www.moneysavingexpert.com/news/reclaim/2017/01/was-your-car-affected-by-the-vw-emissions-scandal-you-could-claim-1000s-by-joining-group-lawsuit/amp

Disappointing response from DVSA to say the least.

And this is the response from DVSA received this morning: The purpose of any investigation carried out within the terms of the Code of Practice on Vehicle Safety Defects (the Code), which has the support of the General Product Safety Regulations 2005 (as amended), is to establish if the defect is a failure due to design and/or construction, which is likely to affect the safe operation of the product without prior warning to the user and may pose a significant risk to the driver, occupants and others. This defect will be common to a number of products that have been sold for use in the United Kingdom. Additionally, when investigating concerns, the Vehicle Safety Branch (VSB) have as a base line that the vehicle is being serviced in accordance with the manufacturer’s recommendations and that the Highway Code is being adhered to. Please see attached Guide. In this case you have a warning that something is wrong in that the warning lamp illuminates and there is no sudden and catastrophic failure with life threatening results. We are aware that some issues have been reported post emissions fix and the Department for Transport are liaising with Volkswagen Group to ensure that these are being dealt with in an appropriate manner. The UK Government pushed for the implementation of the Trust measure to protect consumers and you may wish to refer to this in any future correspondence you have with them. It is entirely the responsibility of Volkswagen to ensure the satisfaction of their consumers. We encourage consumers who are not satisfied with their vehicle, the technical ‘fix’, or the service they have received, to contact Volkswagen Customer Services on 0800 333666. If this does not reasonably resolve the issue, we recommend that you contact Paul Willis (Managing Director of Volkswagen Group UK) who has assured the Department for Transport that he will properly investigate consumer complaints about this issue ([email protected]). With reference your concerns about EGR failures on VAG vehicles. The component is fairly durable and normally has a fairly long life cycle. It is however a fairly common occurrence to replace the EGR valve during the life of a vehicle. (Not just on the VAG group of vehicles). I hope this information is helpful. I am afraid that the DVSA is not able to offer you any further advice for resolving this matter with Volkswagen.

I don't have an OBD reader ... what is it? The car is booked in with Sinclair Skoda, Swansea for 1 Nov. They've offered a courtesy car with no prompting from me (unlike Fred Rees) and want to have access to the car for 48 hours. They say they'll run their own diagnostics and, if necessary, seek advice from the service gurus at Skoda Milton Keynes. It's a pain having to go all the way to Swansea but I have no confidence in Rees's. There are a few comments on various forums talking about reversing the fix, albeit at your own cost. I'm beginning to wonder if this is the way to go once the EGR problem is sorted.

And the warning light is back on again today . And Fred Rees say that they recommended changing the seal as the first thing to try

Quick update: Fred Rees's diagnosis is that the EGR warning light is on because the sealant ring between the air pipe and turbo boost is faulty. A new seal has been fitted today ... watch this space. In the meantime there's a change.org petition needing signatures: https://www.change.org/p/volkswagen-volkswagen-acknowledge-problems-with-the-u-k-ea189-diesel-engine-emissions-fix/fbog/64485401?recruiter=64485401&utm_source=share_petition&utm_medium=facebook&utm_campaign=autopublish&utm_term=psf_combo_share_initial.combo_new_control_progress_bar

Done today.

Done today.

I've been talking to Fred Rees and Skoda Customer Services this morning. Fred Rees told me that Skoda did not introduce the 2yr goodwill/warranty until May or June, and that I should have had a letter from Skoda about it. I've had no letter to date. They're going to run their diagnostics on the car this coming Friday morning - we'll see what that brings. They also advised me to log a case with Skoda Customer Services (0333 0037 504, select the option for emissions). I've done that and, at their request, will be sending them service history, copy of my V5, the VAT invoice for EGR work already carried out and my receipt for payment. (Including this info for anyone else who might be thinking of going down this route). While the car was under warranty I took it to Sinclair Skoda, Swansea to have work done. The "fix" is the first time I've used Fred Rees. Thanks for the link to the Trust Building Measures page, and I've signed up to The Volkswagen Diesel Customer Forum (Emissions Scandal)