Mike Browne

I recently bought a used Skoda Octavia estate (elegance 2005 model) from CF and would like to share my experience. Firstly I found CF through Autotrader whilst searching for cars. I do not live anywhere near CF but was willing to travel if the price was right. I had been searching for 1-2months (specifically for an estate car to accommodate the new addition to my family) and I settled rather quickly on the Skoda Octavia estate as my car of choice. After making a couple of enquiries at other garages and dealing with sales staff they never quite got the level of service right. This all changed when I contacted the CF sales team and found myself dealing with Brian Jones. After explaining my situation to him (not being able to travel to see the car easily), he was more than happy to help. I had all my questions answered concisely to do with Warrenty, Road Tax, MOT, Service History, Vehicle History etc and after this initial enquiry I went away satisfied with the service provided. After mulling things over for a couple of days I got back in touch with Brian, who took extra photos of the vehicle at my request and answered all of my secondary questions. Because of my distance from the garage Brian and I managed to negotiate a price over the phone and I paid a deposit so that the car could be held for 2 weeks until I could travel to collect and pay the balance. I will admit that I was still nervous about putting a deposit down on a car I had never seen and it is only because of how thorough Brian had been that persuaded me to do this, he had not only told me the good points of the car but also pointed out the negatives of the car; what looked like a key scratch that had already been painted over rather poorly, corrosion on the wing mirror indicator and a chip in the windscreen. The indicator and windscreen were fixed (brand new windscreen - not just a repair) as part of the pre sale service. I had to use public transport to get to CF and again Brian came to my rescue by picking me up from the local train station. When we arrived at CF I was shown round the car by Brian who pointed out the damage (previously mentioned) and we then went on to complete the paperwork. Once complete Brian explained all of the controls of the car to me (which I am very grateful for as I don't think I would have found everything myself!) before seeing me no my way. CF has also shown their commitment to customers - Brian contacted me a week or two after the purchase to make sure that the car was still ok and had not suffered from the long journey (Which it hadn't). All in all I had a very good experience with CF and would recommend them to anyone looking to buy a used Skoda! Thank you CF!