fatkid

I agree with Stuart as did a couple of my friends who are lawyers in the commercial sector. By the time you've got a lawyer to argue all this and that it would have cost more than £400 in legal time. Anyway the car is great - and considering we were looking at an A6 allroad at £45k we've saved ourselves more than £25k to get a 4wd estate with a huge boot (bigger than the A6)

So I spoke to Trading Standards - their view was reject the car as per the contract as a 10% deposit had been paid & wait for another one to be built. This would have meant waiting a further 5+ months. The order times apparently are getting worse even on the petrol version. I need access to a 4wd car by the winter & the dealer would only lend us a 2wd hatch even if it snowed. In the end we agreed to £400 - they chucked in a set of rubber mats / rubber boot liner. Inside and outside supagard treatments. 2 or so years of free services, including first oil change and some cost items. They delivered it to my front door - save a 100 mile round trip. There were a couple of bottles of wine & I think that was it. Apparently they could have sold it on the forecourt for near list price which would have been £26 K we paid a shade over £19K. Speaking to a couple of mates in law - it would have cost a bit to get a letter from a reasonable solicitor. As the car we ordered is petrol - we haven't waited that long so would have had to have waited another 6-8 weeks to get to 24 week wait when a free loan car. It would have cost us more than £400 to borrow & hire cars to cover this time period even with a rubbish small car. So its now been sat on the driveway since yesterday afternoon.

Yeap - I know they are different things. £1220 is what the brochure states as per your web-link & states that heated seats are included with the cost. So my Maths makes above is correct in my mind. £945 is the difference!

Does anybody have an up to date brochure regarding the cost of alcantara seats. The one I have is from March this year states £1220 including heating. Now I ordered heated seats which cost £275. So I reckon the extra is £945, with the dealer wanting £900 he's only knocked off £45. Skoda customer service seem to agree that the dealer has knocked £500 off - i.e £1400 for the leather, down to £900. With heated seats extra on top. The customer service people seem to be negotiating - and the cost seems to be coming down further which is good. I'll wait and see how much they can get the price down / servicing etc before contacting a solicitor. Speaking to a friend on the phone who is in the law reckoned try this approach before incurring legal costs.

Thanks for all your replies. I have thought about forcing them to re-order with the spec I ordered. However I kind of need the space the car has for work. I can't imagine they would lend me an estate car to be honest. My personal thought is they messed up - they should pay up. In my profession if we screw up we get sued. I'm waiting for customer services to call me back - with their response. I'm playing nice with the dealer whilst waiting for customer services. Oddly the dealer phoned and left a message saying I could pick the car up tomorrow - maybe customer services are on their back?? This is a few days earlier than the dealer said would be possible last week when it arrived in the UK.

My new Octavia Scout has arrived - however it has been fitted with alcantara upholstery which I did not order. It was never mentioned in the ordering of the car. The rest of the specification is correct. The dealer wants an extra £900 ish for this, he will chuck in a boat liner and set of rubber mats also. We ordered during the Skoda pay the VAT period and due to using Carfile brokers managed to get a bit more off the price. In one way we're getting a better car - but having to pay for Skoda or the dealers error. The brochure that I have states the extra cost £1220 with heated seats, but the skoda website states it costs £1105 and an additional £275 for heated seats. The dealer tells me his brochure states £1400 plus £275 for heated seats. So I'm not too sure who to believe here. We ordered heated seats but not leather ones. Due to the discounts we got when ordered the dealer won't shift - but we need the car. We currently are borrowing a car & hiring on and off while waiting for the Scout, so we don't want to re-order and wait longer. I've phoned Skoda Customer service who are investigating - any advice would be great.