Yesterday took my wife's RS to Rainworth Skoda for a minor service, MOT, aircon service and break fluid change (60 miles round trip twice in the day).
First time I've used them as previously used Gordon Lamb in Derby where we bought the car new (was starting to lose patience with their approach/lack of customer focus) and didn't fancy taking to Bristol Street Motors in Derby who now have the franchise due to negative feedback and a shared makes workshop.
What a difference! Having arrived at Rainworth at 08:30 I was warmly greeted outside by name (must have memorised which registration numbers were due in), shown to the seating area where I was promptly collected by a service representative, paperwork checked/signed and then taken outside to a new Fabia courtesy car for the journey back to Derby. Was called to advise that it had passed its MOT and that they would call again to confirm when it had been washed/vacuumed. Was called again as promised to say it had been cleaned and that it would be ready for 16:30 as requested.
Collection was just as efficiently processed and I was also given a book of servicing offer vouchers for next time.
Based on this experience I will definitely be making the journey again. I don't expect the impossible but do appreciate great service - well done Rainworth!