Although this thread is a few months old I've recently had cause to engage Skoda UK with regard to remedial work on our car. I had cause to feel aggrieved when the dreaded ESP light came permanently on our 2006 Oct 4x4 late last year. I punched the required into Google and found that this is not an uncommon fault and was looking at approx £1500 for rectification. A pressure switch fails in the brke control unit and is not serviceable, a two-pence part enclosed in a major unit!! Anyway, I took it to my local (very good) Skoda dealer (Winner, Forest of Dean) and they confirmed problem and without prompting sent in a 'goodwill' request to Skoda UK. Vehicle has a full Skoda service record but being 6 years old I didn't hold out much hope. Within a week, dealer had installed a new unit with NO cost to us. I found that pretty amazing to be honest. Not sure what aspect resulted in this outcome, FSSH?....multiple Skoda ownership...? who knows but it will certainly keep me with them IF they have a vehicle that 'fits' our requirement come change time.