S-PIN and the over thought Infotainment System

Hi, after many reboots at the dealer after 12 days car sat there to get the most recent 4 multiple item software recalls to actually load with support from Skoda UK & Factory.

Today the joyless over thought infotainment system requested my S-PIN, this I entered only for it to be rejected, I then logged as requested in to Skoda Connect to reset only for the system to not allow this as yes youve guessed it I am already the primary (but locked out) user. I am also now locked out of the Skoda app. Got access to infotainment system now as a Guest, a Guest in my own car...what did Skoda (VAG) think when they thought up this infotainment system. Now awaiting reply from Skoda UK who are closed on weekends as we ain't supposed to use our cars on Saturday & Sunday.