I have had my new VRS for exactly eight days now and it's been far from plain sailing. I've had it to 2 dealerships where they diagnosed a faulty wiring loom to the glow plug. This is now fixed.........hopefully!

I gave it the first wash and polish yesterday only to find that there is a paint discolouration issue to the outer and inner edges of both wing mirrors and to the area under the spoiler. It has the look of rust but obviously the wing mirrors are plastic. The paint finish to the rear bumper is also poor as it feels like sandpaper when you run your hand along the surface.

I ran it to my local dealers (Simpsons- Preston) who claimed that the discolouration was prob due to the car being close to another whilst in the bodyshop and it was overspray??? Their opinion was that the discolouration would buff out and wasn't a warranty issue. Their advice was to take it up with the supplying dealer.

My dilemma is this...........

The vehicle was purchased via an internet site (new-car discount .com) who source their vehicles through main dealers. The dealer in this case was Claybank - Manchester. Who would you recommend i take this issue up with??

I would appreciate any advice on this subject especially from anyone whose suffered a similar problem.

TA.

I would get on the phone to Skoda Uk, I would imagine they could ask Simpsons in Preston to sort it for you rather than them just fobbing you off.

The paint on the bumper of my vRS is also like sandpaper but I put that down to the fact I've no rear mudguards and from the smoke of the diesel.

Can't comment on the other issues with your paintwork though.

OVERSPRAY - MY A**E

They can't fob you off with the overspray line, each car goes in seperate to the paintshop and it's dry before anything gets near it and half the time, the body pannels are painted seperate so no chance of overspray.

Get on to the dealer again, they are there for any claims and you don't have to buy the car from them to get waranty.

If the car is not up to the required standars when you buy it, you can ask the dealers to rectify it, as they can't fob you off by lying to you.

It could be the layer of protective film on them, try buffing it out, but if not, get to the dealers and see them.

If not, get onto SUK and let rip at them.

This is a classic case of what happens when you buy from a supermarket. I'm not saying it's wrong to but from a dealer point of view, they didn't sell the car and have little or no interest in helping beyond the bare minmum.

Simpsons do seem to have a good reputation, perhaps visit an independant body shop and gain a second opinion

Thanks for the replies.

Just to clarify....my vehicle is from a dealers, namely Claybank in this case. The attitude i seemed to have encountered so far is that they should have detected this issue during PDI checks.

That as may be, but my local dealer still has an obligation to satisfy my query given that i have a full warranty and won't rest until it's sorted!! (........Rant Over)

I've spoken to SUK who've booked me in through Simpsons to conduct a paint inspection so here's hopin.

Sad to see that you've been fobbed off like this.

In a previous life I used to work for a bodyshop.

If your looking to get rid of the sandpaper effect on your bumper which the dealership are saying is overspray. You can remove it by polishing a cutting compound polish over it, it is the same stuff also used by bodyshops to remove scratchs from car bodywork.

If it is overspray this polish will remove it. You may find it easier to use a powered polisher/buffer, otherwise your arm/wrist will get knackered.

Then polish the area up with a fine polish. Hey presto removed overspray.

With regard to the parts that look like rust is there any chance you can get some pics for me to look at. It is very rare to find rust on new cars, unless they have been stored for a long while in a moist astmosphere.

Hope this helps

d_lawton03,

Many thanks for the advice. Will try to get some pics which show the problem. Do you know which stuff to use on my bumper?

Ta

As its a new car, I wouldn't touch it myself until the dealers have seen it and attempted to rectify the faults. Otherwise they may say that it is something that you've done.

If it's due to airborne contamination then it can't be a material or workmanship defect at the factory - this is what the warranty covers against. Ideally this should have been picked up when the car was delivered to the dealer and then should have been subject to a transit damage claim against Skodas insurers. If it wasn't noticed there then it should have been at PDI, where the dealer would have to rectify at their own expense, almost certainly it should have been noticed when it was valeted.

If it is not warrantable (which it looks that way to me), then you can't expect Simpsons to fix your car at their expense. The best bet is to get some good will out of Skoda customer services so that they can pay Simpsons to fix it. Otherwise you will have to sort it with whoever you got the car off, who in turn will have to sort it with their supplier.

That is one of the pit falls with buying a car from someone who is not local to you.

Best cutting compound polish is Farécla G3 then use a fine polish to bring the shine back to the laquer. Another recomended fine polish is from the same company but called G10.

With reference to the last post. Doing this isnt going to affect any warranty provided by the dealer. At least this way ,you can get the car the way you want it even if it does mean buying a few products.

An like a mensioned previously if you do get any scratches on the bodywork G3 is brilliant at removing them.

I'll keep my eye out for posting the pics of your other problem.