NatalieSearson

Two weeks ago they said they needed to order the parts, gave me no ETA other than a week or two. Tomorrow will be week two. My argument is, as others have said water pumps aren't a rare part and surely it doesn't take two weeks to source one. I can get one online for next day delivery!

Hi all, it's been a long time since I posted here and I'm running out of ideas and pulling my hair out. Settle yourselves in... Jan 14th of this year, I thought I'd got myself a bargain, I bought a Octavia VRS 2016, white, estate. Absolutely loved it. It looked brand new, not a single mark on it. It had done what I thought was a reasonable 65k in that time. Full service history (part dealer, part third party.) it also had the water pump and timing belt changed. Nothing else I could find was even close to that level of service history, mileage etc. Two weeks later, I saw the dreaded engine management light. It still drove absolutely fine on the way back home, but obviously not knowing what was wrong I stopped driving it. I'd only done about 240 miles in those two weeks if that. Contacted the dealership (Perrys Barnsley) and told them, they were quick to help and got me to contact my local Perrys to get booked in. (TWO weeks later) so I was without a car for those two weeks as I didn't want to drive it with an unknown fault and cause more damage. Got told the OBD codes were showing Glow Plug 2 and Water Pump and that they'd need to order those parts from Skoda. I had to fight for a courtesy car, which I could only keep over the weekend. This went back last Monday. Here I am with no car, they will have had it now two weeks tomorrow. No update, no nothing. I keep trying with Perrys Barnsley about what's going on but I am not really getting much back. I checked my documents for the car and can see the waterpump was replaced at 57k miles in March 2022. Absolutely no way it's gone already surely? And even if it had it can't take two weeks to source a water pump? (bear in mind, there is a Skoda garage literally next door to my local Perrys). What is your take on this?