hill4332

my grind started at around 2000 miles on both occasions -still very noisey even when i put radio on

when the pads and disc were replaced by trust in redditch i was given an invoice detailing what they had done including the cost pf parts However when i took to Blade in Gloucester they said they had replaced the pads but did not give me anything ,as the grind commenced within 5 miles -was a sat so garage had then shut-i contacted both the garage and skoda who arranged three weeks later to have the car in for two days -distance was around 30 miles so no transport and needed a courtesy car hence the wait. hen i got car back i asked for proof of work done.AS they did not give me one and the problem was continuing skoda told the garage to send me one.what they sent combined both visits and crucialy did not say that new pads were fitted that saturday.After a few e-mails to the garage i finally got an e-mail back confirming they had replaced that day-do i believe them when all i asked in that invoice was confirmation similar to that given by trust .it was a simple request that was quite clear and they wouldnt do it -hence why whilst i have printed off the e-mail Others have commented on new pads bedding in before the noise starts-if so why not the pads from blade .i repeat its not the noise from pads with contamination that comes off-the car never stands long enough without use

having had a driving career of 50 yrs and done around 500,000 miles i know the difference between pads that rub and those that grind.My point is that when they replaced the pads and discs they were warranted for 12k miles. Having had the pads replaced a further 2k miles late without an invoice to prove it and the dealer wont give one -how can i trust dealers to do their job. Ive paid 9565 for the car -not cheap if on a pension -i dont mind putting in another 500 tp replace the car but why should i then have my payments go up from 87pcm to 147pcm for a mk2 fabia 9although they now tell me theres non left in the uk)

i could go to an independant garage but as they were replaced or not under warranty doing so invalidates any warranties-the pads are warranted for 12000 miles remember by skoda .yes maybe it sounds trivial but this has been going on for nearly six months and its the way dealers and skoda uk have responded that also the issue -good customer service is important-first skoda and im not imprressed with them -car in the main is fine -would i buy another knowing how the dealers and skoda have handled this -probably not even if the car was the best thing since sliced bread -TRUST

Richf-at 2000 miles pads and discs were replaced under warranty due to warped discs.See my posts as to whether the last set have in actual fact been replaced at all

Emil- i hear the grind with the heater and fan on ,dont use the radio .Its the attitude of dealers and UK Customer Service thats the issue as well .The car has had this problem for 6 months out of 9 and according to the dealers its now had three new pads simce new and ive only done 6000 miles ,As you can see from my last post i doubt theve replaced them as they wont give me a clear reply they have in fact change them.Its called trust.

I disagree -its important we get what we paid for -I dont disagree the cars are fine hence why i bought one.What i dont expect is to have such shocking lies from dealers service departments and poor customer service response.The title is customer service after all. I have now had e-mails from the garage-the first they waffled so much without saying they had replaced the pads on the first occasion so i sent an e-mail asking specifically to confirm they had replaced the pads on that date.I have just had an e-mail saying they could not add to their e-mail.A simple request requiring a simple answer -conclusion is they did not replace those pads .Tp make matters worse they now also tell me to contact customer services . I believe CS should send me to a different dealer and have the pads changed with full doumentation -not a big cost to Skoda but more likely to make me feel better towards them

i went back to muy selling dealer first and when he said nothing wrong i took to another dealer that skoda uk arranged,they replaced both pads and discs under warranty,after 2000 miles it happened again.this time they claimed they couldnt even hear the noise yet everyone else could,So i went to another dealer -Blades -who claimed to have changed the pads =as they grinded immediatly i contacted skoda uk who sent me back for two days -the dealer claimed they were ok.THe fist time Blade did not give me proof they had replaced the pads so i asked skoda uk -i got one on sat but this was a combined invoice and did not make clear they were new pads fitted .Wen i contacted skoda customer service they were not helpful -a case of unless you can prove it -tough ,I came away with the feeling i was being given the brush off.Might be a minor problem to some but i did not buy a car with a definate brake grind -it was not on the test drive car and i would not have bought it if it had made this noise .I have rung three more dealers and they have not had any cars that made a grinding noise .

Re my previous posts on brake grind So the Skoda UK customer service called again he contacted the dealer who claimed to have replaced the pads but sent an invoice based on two visits that does not mention they have replaced them with new. He says the dealer are telling him they have been replaced and there is nothing they can do as Skoda Uk. According to the deaer they left thejob card open as they assumed i was returning -if they had fitted new pads why would i be returning-i woudnt have needed to return so what is the warranty worth -nothing My opinion is Customer Service are not interested in the customer at all -i can consult third parties is what im being told I would not recommend Skoda cars to anyone I bet idf i try and ring Blaade asking for an invoice to say they fitted new pads i wont get one

I have now recived from Blade a list of what they did when they had the car in for two days However when i took the car in a month earlier they claimed to have replaced the pads-this invoice hasnt been sent-wonde why ? the invoice i received mentions high metal content in the pads -but then that they just put them back

no mines continual skoda guy said he would ring in 1=2 days when hed talked to his parts dept-nothing and blade said the proof they had changed the pads would be sent -nothing yet -suspicious?

Acording to Skoda UK its completley normal for a Citigo.If so why did I mot hear it on the test car i drove before buying my car.Alos why did i not get it for the first 2000 miles ,then when the discs and pads were replaced it stopped for another 2000 miles and yet when Blade replaced the pads agaim it started straight away(have no paperwork to prove they did so )/Doesnt make any sense for them to say this is the characteristic of the car/I also have contacted 5 service departments at various locations throughout the country and not one has either had a problem with citigo brake grind or even heard of a problem.Skoda say they are going to check with their parts side to see if there are different pads/discs supplied to their dealers or whether its just the one type to all I feel the runaround coming on-anythoughts i how proceed

the other thing is if it was a common thing then why did it disapear for 2000 miles when the new pads(for which i did get paperwork) were fitted by trust skoda.My feeling is Blade skoda did not fit new pads hence why they did not give me paperwork -they probably just sanded them down .It doesnt explain why the pads grind after a while though

i am sure my noise is from the front and prsumably is why they have changed the pads twice .the noise i am getting is everytime i brake -i hear it most between 0-15 mph as i brake -its a metal on metal sound .when the master tech took the second set of pads out he came to us and said their was more metal in the pads he took out than a new set so he said he had replaced them -i drove 5 miles and it reoccurred.I was not given any paperwork to say they had replaced the pads-why? Skoda uk contacted me and said they had contacted the master tech who told them he couldnt find anything wrong and it was merely a characterisic of a skoda citigo -the only way i can describe the noise is similar to what you used to hear when the pads were down to the rivets years ago.When i said to skoda uk i had not received any paperwork from Blade on the two occasions she just said shed ring them and come back to me.How can i definitavly discover if this is common to all skodas. the noise is the same winter and summer

Can anyone tell me if it is common for citigos to have a gru=inding noise on braking. Skoda are telling me that this is a common feature on this car and is part of the vehicle characteristics so i could not reject the car. If this is true why did one dealer change both disce and pads and another the pads the car has now done 5000 miles .the last dealer who changed just the pads did not give me any paperwork to prove he had done the change -is this normal when done under warranty. they also say the lack of soundproofing is why im hearing the grinding noise one fed up owner ps skoda say i can pay another grand plus higher reypayments to get into another car but why should i as this will double my paymenyts under pcp to 140pcm