Bought a Superb from them recently, I refused them the press from selling the car to me, wasn't liked by the sales person. Also had the manager come to see me as I was trying to get the sales person to drive the car out the show room so I could leave, it was pressed on me that I give them 10's in the survey marketings for the sale and that 8's mean nothing.
As you can imagine I wasn't impressed from that conversation and if it wasn't the fact I couldn't leave yet I would have told him that this was very rather rude of him and that I was unhappy considering the lack of money offered for my trade in. They were never going to get above 7 from me and that wasn't going to be lover the board either.