Sheppy72

After some advice and thoughts on this one. Sit down grab a cuppa its a long story. I took my car in for service last week and upon collection was told that there was a leak on the N/S/F shock absorber and needed to bring it back the following week for them to investigate. So Yesterday I took it back as instructed and left it with them all day from 9 and said would collect at 5pm. I arrived around 5 and saw my car been driven in to the workshop.. Odd I thought. Went in and saw service department and was told the technician would bring it round shortly... I asked if the work had been carried out and as it was still in warranty I would be covered. Service bloke went to check and 5 mins later came back and said they had done no work as the leak was not bad and was only misting and this was normal and they would not be able to do this under warranty! This I find unacceptable that last week it was needed to be investigated and needed to bring it in and secondly surely any misting / leak on a car that is less than 2 years old is not normal. Am I been fobbed off? Like to know your thoughts. I did say that if this is normal then surely there would be misting on all shocks and not just the one. Oh and just to add to the poor dealer service When I took my car in last week they "accidently" set my service to fixed from variable.. Luckily I spotted this and told them to correct it. Was initially told this was not possible until I bought it back in when indicator came on!! I knew this was wrong and told them such. Amazingly they then found away to correct it and could not understand how it happened.

Hi Sevlow8 Yes I bought my L&K 150 from them. Best price I could find unless I traveled to Glasgow from the midlands but that would have saved me only 100 quid so no brainer. They are a skoda dealership in Mansfield. Rainworth Skoda. The sale was fine and all went smooth. Never heard from them again however they did hand over the car with the service interval set incorrectly to fixed.

Just an update. I got sent an email asking for customer service feedback from my recent service at johnsons skoda. I let them know what I though about having been misinformed about service. They have offered me a free service by June when I should hit 18000 miles. Once they send me an email to confirm... still waiting for that.

I will be phoning the dealership I bought it from (Rainworth skoda in Mansfield) and having a word about it. Problem is I got the oil change done at Johnson skoda in birmingham. I even said to them I thought it was a bit soon for a service and they said no it's normal and even said it was a variable service. I've been diddled by both of them. Not a happy chappy now.

Interesting. How do I know if the code in my boot is for variable?

I will be on 2 services a year for sure. Not liking the idea of that as it's very pricey. My last car a Nissan was every 14000k so every 9400 is way too soon in my opinion. Think I see if the dealers can change my service to variable. Wonder how much that will set.me.back.

Thanks Gizmo. So next question anyone in Birmingham area with the necessary kit fancy a beer for sort it out?

Hello experts. Advice needed. I just had my car in at dealer for oil change at 9400 miles. The car told me too but I thought I was on a variable service as I do 18000 miles a year mainly motor way driving. I told the dealrr I thought it was rather soon and they said oh not that's usual. Anyhow had it done and just checked and says need oil again in 9400 miles this seems like a fixed service to me. Is there a way to change it to be a variable. It should have been set as that when I bought it from new.

Now a proud owner of Petrol Blue L&K 150 TDI with a few extras: traffic sign recognition, smart light assist, spare wheel & beige leather ventilated front seats. The colour looks even better in the sun. Will try to get nicer photos later... these were taken at the dealership on Monday when I picked it up.

Now a proud owner of Petrol Blue L&K 150 TDI with a few extras: traffic sign recognition, smart light assist or is it dynamic (its the one with the eyelashes anyhow), spare wheel & beige leather ventilated front seats. Got to say I am loving it, but thought it should have the aux heater with a separate remote to turn it on... has this changed now?