graphite58

Very Poor Customer Service Had an invitation from them for a VIP event about three weeks ago (the event was last weekend) The invitation said to reply via the internet which I did and I got a page telling me I had successfully registered and a VIP pack would be sent to me in the post and a time would be e-mailed to me. I heard nothing. The Thursday before the event they phoned us up and said did you receive a VIP invitation and we explained we had done the registration on line - they said they had problems with the booking system, but not to worry they would post a pack that day and e-mail a time for Sunday. Nothing arrived either by post or e-mail. Sunday morning we called them and they said - very sorry but just come at 2pm and we will see you then. We arrived at 2pm the girl on the door said your name isn't on the list - have a look round and I'll see if I can find someone to talk to you. 15 minutes later she came back to us and said give me your e-mail address and I'll e-mail a stock list to you - here is a contact card and basically showed us the door. When I got home I phoned and asked to speak to the manager - who was apologetic, said he had a car in stock he thought would suit me and could I come straight back to chat to him. Having wasted nearly two hours and with other things to do I told him I could not do that and could I come in today. He agreed and said he had made me an appointment for 9:30am He sent me an e-mail with details of the car he thought would suit me and said either he or his senior sales man Karl would be waiting for us on Saturday. On Thursday I had an e-mail to say the car he was thinking of had been sold but not to worry because there were lots more in group stock, so still come in and have a chat. I arrived 9:30 today and the girl on reception knew nothing about us having an appointment. She said the manager was busy with a customer and would go and fetch Karl. Karl came and said he knew nothing about us and would check with the manager - he was quite rude to my wife at one point. He returned and took us over another sales assistant to deal with us. At no point did the manager come and speak to us or apologise for double booking himself. We then had to go all the way through again what we were after and our details. This assistant was very pleasant - but we left feeling that they were not really interested in helping us upgrade our Skoda and that we were not at all important customers to them. I have driven Skoda since 1986 and when the old fashioned dealers closed we moved to Progress. Our current main fabia came from them and both of cars are serviced and MOT'd by them so we are regular customers of them. I am now seriously thinking of changing brand and looking for a dealer who does have respect and manners towards their customers and when they make an appointment will actually keep it.