This is not a fix but may help. I had this problem about a year ago on my 2017 Yeti. It was fixed under extended warranty. The fix was done very quickly on a passing visit and on collection I was able to discuss it with the tech. I explained that I had removed the dash side-panel to try to gain access without any joy. He told me that that was not necessary but instead, if it happens again, I should peal back the narrow trim immediately above the box from the door-end to reveal a slot where a narrow tool (screwdriver or such) could be inserted to free the compartment. It happened again a couple of days ago. The trim pealed back very easily and I can see a very narrow slit about 1 CM wide but cannot get anything into it. He may have meant to use one of the holes that the trim attaches to but access is very tight and I haven't been able to make any progress. (The glove box was almost empty - so nothing snagging, contents-wise). I'd be very grateful to hear if anyone has resolved this as I can't find any information anywhere.